Qualifications:

- 5-10 years as a Salesforce Administrator with a Field Service Lightning(FSL)/Field Service.

- Extensive experience in configuration, implementation, administration, and support of FSL

- Strong experience using Salesforce data tools (Data Loader, Workbench, Jetstream)

- Proficient in Microsoft Excel, Google apps, and other commonly used business applications.

- Excellent attention to detail

- One or more Salesforce certifications demonstrating current knowledge as an administrator

- Strong analytical skills, follow-up capability, and problem-solving ability

- Ability to effectively prioritize and execute tasks in a high-pressure environment

- Strong interpersonal and oral communication skills

Responsibilities:

- Gather requirements and feedback, design scalable best practice solutions, and manage the product roadmap

- Liaise with Operations, Sales, Service, and other departments, translating technical information into layman’s terms, and clearly explaining design options and their potential impact.

- Day-to-day administration and oversight of the Salesforce Org, specifically Service and FSL

- Manage users, profiles, roles, permission sets, and other Org-specific access responsibilities and support

- Ensure efficient and timely handling of all incoming application enhancement requests

- Ensure application/system quality, integrity, and performance

- Provide hands-on application management.

- Readily identify existing or potential problems and make recommendations for correction

- Curate procedural documentation and business process mapping

- Cross-train other team members.