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TRAVEL: Destination Manager

3 months ago

Portland, United States Avanti Destinations LLC Full time
Job DescriptionJob Description


POSITION TITLE:Product ManagerDEPARTMENT:ProductREPORTS TO:Product and Yield DirectorCLASSIFICATION:Full-time - Salaried/ExemptWORK LOCATION:Portland, OR office DIRECT REPORTS:None/Non-Supervisory PositionSALARY:Starting at $55,000, annual











Avanti Destinations is the leader for independent travel to Europe, Central & South America, North Africa & Middle East and Asia; including air, rail, cars, hotels, sightseeing, transfers and other experiential travel options. We specialize in providing hand-picked, locally owned hotels in large and small cities, as well as hard-to-find-options for experienced travelers at the best values.


Job Profile and Description

The Destination Product Manager is responsible for developing and managing FIT product and services in assigned countries and maintaining strong relationships with local DMC partners in destinations. The Destination Product Manager is responsible for improving existing products and developing new products that fit within the Avanti brand. Destinations will be developed based on your industry experience and contact with suppliers. You will act as the ´´Champion´´ for your areas and take responsibility for passionately and proactively promoting both products and destinations internally and externally. The Product Manager will work closely with the Marketing Department, Web Departments and Training Departments to ensure products are presented and promoted correctly.

The role requires exceptional communication skills and the ability to multitask. As the primary point of contact for DMC partners, the Product Manager will help resolve any internal operational issues and work together with the operational departments to ensure the seamless delivery of tour components to customers and that the Avanti standards are adhered to.

Destinations are assigned by the Product and Yield Director.

The successful candidate is a strong collaborator that works closely with all Avanti internal teams such as Operations, Accounting, Training, Marketing, Web, Technology & Sales

Key Duties and Responsibilities

This is a partial list of job duties, which are subject to change at any time with or without prior notice.

  • Manage and grow DMC relationships, with frequent virtual meetings.
  • Develop a well-balanced and exciting product range of unique and special products and experiences.
  • Continual review of the performance of products with DMCs, and competitor analysis, ensuring sufficient product availability, competitive pricing and flexible terms and conditions.
  • Responsibility for monitoring product to ensure it meets the Avanti standards, reviewing operational and customer feedback and hold supplier accountable when required.
  • Manage supplier tariffs, review prices, and ensure details are received and entered in a timely manner ahead of peak booking season.
  • Understand, as necessary, aspects of data entry of new and existing product maintenance. Regular monitoring and archiving of products no longer on sale.
  • Build product in Company’s proprietary software program (Tourgate) using the product loading template. Maintains product information in Tourgate and in the Avanti Sales Platform (ASP).
  • Design and build interesting and experiential itineraries for Avanti´s ´Recommended Vacation´ programs.
  • Support frontline reservations when directed and needed, especially during peak booking season.
  • Collaborate and support operational teams when issues arise. Resolving cases with the DMC such as booking errors by either the supplier or Avanti, customer relations issues, Land confirmations, Res supervisors, Sales reps and billing issues from Accounting
  • Support Training Team with information on new products for sale. If required, plan and delivery internal product training to Res staff, either in person or via a web-based platform.
  • Close collaboration with Marketing team to ensure products and destinations are showcased. Selecting new and inspirational product content to be promoted via marketing campaigns, emails, destination e-brochures, tourist board campaigns. Proofing material before being released.
  • Provide content and assist in presenting in live destination webinars to Travel Agents in conjunction with Marketing team and Tourist Boards. When required will work with local and national tourist offices to further promote Avanti Products.
  • Design and organization of familiarization tours for internal employees and Travel Agents to showcase the highlights of the products for the region.
  • Attend overseas travel trade shows and other industry events as necessary to represent Avanti and continually research and develop products and relationships.
  • Other duties as assigned


Skills and Specifications

  • Excellent presentation, communication (written and verbal) and interpersonal skills
  • Must be able to work and communicate to multiple stakeholders in a multilingual environment
  • Demonstrated ability to exercise effective judgment, sensitivity, creativity to solve business challenges
  • Ability to exercise tact and good interpersonal skills
  • Ability and confidence to passionately train staff on destinations and products when required
  • Excellent team player with a positive can-do attitude and flexible approach.
  • Must be prepared to work with initiative and under deadline
  • Ability to prioritize and organize own work and deliver on multiple priorities in a timely manner
  • High level of accuracy and attention to detail
  • Be a self-starter, a highly motivated person able to work in a fast-paced environment that is continually changing
  • Expertise in Microsoft Office skills using Word, Outlook, and Excel

Education and Qualifications

  • Bachelor's degree or equivalent knowledge through job experience
  • Prior travel to Europe, Asia and Latin America in the last 5 years a plus
  • This position requires travel to assigned destinations (or as directed by Product and Yield Director). Product Manager should be available, if required, to travel up to a combination of 4 – 6 weeks per year, based on company requirements
  • Fluency in the foreign language is a plus
  • Ability to work and travel independently
  • Technical affinity to understand databases, database management and assist in implementing new technology interfaces with suppliers


Physical Activities and Requirements


  • FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
  • TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
  • AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
  • AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery (copy machine, keyboard, etc.).
  • PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.


Mental Activities and Requirements


  • REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
  • MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).
  • LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.


In accordance with the Americans with Disabilities Act, it is possible that physical and mental requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Performance Measurements

  • Accurate and complete information about Company products and services is provided to customers.
  • Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisor is informed of activities.
  • The Company's professional reputation is conveyed and maintained.

Business Relationships

Avanti’s Destination Product Manager will exceed Company objectives by working closely with their manager, and the Product department to achieve quality customer service and business goals and ensure standards are met.

OUR MISSION

Avanti Destinations connects the components for customized international travel utilizing our technology and our educated staff. We deliver a unique vacation experience solely through acting as the travel agents’ travel agent.

OUR VISION

Connecting the past, present and future through international travel.