Telework Healthcare Benefits Enrollment Specialist
2 weeks ago
Come be a part of our exceptional team of Healthcare Enrollment Call Center Representatives
1st Choice is dedicated to providing unparalleled support to customers through Maryland's Health Benefits Exchange. We proudly partner with a renowned global technology and health services firm, united in our mission to ensure quality healthcare access for all Maryland residents.
Do you have a passion for helping others and strong customer service skills?
We actively seek individuals with a proven track record of success in fast-paced environments. This is the perfect opportunity for someone who thrives in a metrics-driven call center setting and can handle a high volume of calls.
This role is perfect for you if you:
- Are a Maryland Resident
- Have experience in an inbound call center environment
- Have outstanding customer service and communication skills.
- Are passionate about delivering top-notch assistance by connecting Marylanders with high-quality, affordable health coverage.
- Can handle high-level calls and demonstrate call control techniques.
- Have a basic understanding of healthcare terminology (a plus).
Work Environment: 100% remote, allowing you to work from the comfort of your home.
Work Schedule: 8:30 AM-5:00pm EST, M-F
Responsibilities:
- Handle customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Use a computerized system for tracking, information gathering, and troubleshooting.
- Communicate routine information in a clear and accurate way with internal and external contacts.
- Answer incoming calls from consumers, including the general public, prospective enrollees, and those assisting enrollees.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to established guidelines.
Education and Experience:
- HS diploma or equivalent
- Minimum 6 months- 2 years of relevant call center experience; Healthcare Affordable Care Act experience;
Knowledge and Skills:
- Adaptability to remote work environments and technologies.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities
- Proficiency in using computer systems and software.
- Basic troubleshooting skills.
- Multi-tasking and organizational skills.
- Active listening and empathy.
- Ability to follow guidelines and protocols.
Equipment Requirements:
- Desktop or laptop (Chromebooks are not allowed);
- Dual Monitors (Preferred)
- Wired headset and microphone with a USB Gen 2 or newer connection
- Internet Connectivity: Wired internet connection from computer to router or modem (Download: 20 Mbps minimum, Upload: 5 Mbps minimum)
At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r
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At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
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