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Team Summary - Maintenance:
At Pan American Properties, Inc., our Roving Maintenance Technicians are responsible for responding to the needs of our community residents and clients. They perform routine and general maintenance repairs to resolve existing concerns, and work diligently to apply preventive measures to minimize the risk of future problems. Our Roving Maintenance Technicians are experienced in various trades and labors and leverage that experience in concert with a personal commitment to excellence in order to provide best-in-class service to the various communities we proudly serve.

Job Summary – Maintenance Technician – Level 3:
Our Level 3 Maintenance Technicians are considered “established/developed level” techs – they are experienced maintenance professionals with a demonstrated work experience in a variety of maintenance disciplines. These Maintenance professionals are capable of independently managing a wide range of tasks including highly developed skills in plumbing, electrical, carpentry, and general “handyman” duties which are utilized to execute and oversee complex repairs, installations and improvements. These skills, in concert with a proven commitment to an excellence in service, safety, and organizational value/culture alignment, enable our Level 3 Technicians to leverage their deep understanding of maintenance protocols and methodologies to enhance the longevity and functionality of facility components.

Leadership and Supervisory Responsibilities:

• Junior Maintenance Technicians: Lead and mentor junior maintenance technicians
  • Provide guidance and training on best practices and safety protocols
  • Acts as an exemplar on company culture, values and expectations
  • Leads the skill-based development of junior Maintenance Technicians during assignment partnerships
• Project Management: Manage and execute complex maintenance projects from inception to completion, while ensuring timely and cost-effective delivery

• General Maintenance
  • Level 1 – 2 Maintenance Tasks:
    • • Painting
      • Lock Repair/Replacement
      • Aesthetic/Environmental Maintenance: Assembling furniture and other tasks necessary to maintain the aesthetic and functionality of the facility
      • Structural Repairs: Address structural repairs to walls, floors and ceiling to ensure a safe, visually pleasing environment
      • Preventative Maintenance: Implement preventative maintenance measures to extend the life of facility components and equipment
      • Mechanical Repairs: Assist in the upkeep and repair of appliances, such as dishwashers, range ovens, washers and dryers, hot water tanks,  refrigeration, and other mechanical systems as required
      • Inspection and Diagnosis: Inspect and identify maintenance issues, escalating complex repair needs to the Maintenance Manager
• Project Operations Management
  • Optimization of Operations:
    • Develop and implement maintenance schedules and procedures to minimize downtime and ensure the efficient operation of all facility systems
• Technical Skills
  • Plumbing – Developed Level:
    • Demonstrate a well-developed/advanced level of skill in plumbing maintenance, including, but not limited to, the following:
      • Install, repair, and maintain valves, water heaters, and other advanced plumbing components while ensuring compliance with all plumbing codes and standards.
      • Perform diagnostics and troubleshooting to identify and resolve complex plumbing issues
      • Execute preventative maintenance on plumbing systems to prevent malfunctions and extend the life of plumbing fixtures
  • Electrical – Developed Level:
    • Safely install and replace breakers, conduct wiring for new circuits, and perform advanced electrical system installations
    • Troubleshoot and repair complex electrical problems, ensuring systems operate safely and efficiently
    • Conduct electrical system inspections and maintenance while adhering to national electrical code and safety standards
  • Carpentry and Construction – Developed Level:
    • Install cabinets, shelving units, and other built-in fixtures with precision and attention to detail
    • Perform advanced carpentry tasks, including structural repairs and modifications, ensuring quality and durability
    • Coordinate with project teams for larger renovation projects, providing expertise in carpentry and construction
• Service Provision and Production
  • Work Order Management: Complete daily work orders in accordance to Pan American Standards by troubleshooting breakdowns, identifying solutions, and gathering supplies. Ensure requests for service, unit turns, property assignments and unit renovations are being completed in an efficient and effective manner and according to budgetary guidelines and quality standards.
  • Time Management: Respond swiftly to maintenance requests and emergencies, providing timely and effective solutions
  • Safety: Maintain safety as the highest priority by adhering to all safety and health regulations, practices and methods throughout all assignments
  • Work Order Preparedness: Manage inventory of repair supplies and equipment, ensuring availability for all tasks
  • Proactive and Preventative Maintenance: Complete preventative maintenance routines to minimize equipment breakdowns and ensure operational efficiency and demonstrate an adequate level of attention-to-detail to identify opportunities for proactive maintenance

Essential Knowledge, Skills, and Abilities:

• Essential Knowledge
  • Strong Understanding of General Maintenance Process and Methods, Including:
    • Painting
    • Lock Repair/Replacement
    • Aesthetic/Environmental Maintenance
    • Structural Repair
    • Preventative Maintenance
    • Mechanical Repair
    • Repair Inspection/Diagnosis
  • Developed Technical Skills, Abilities, and Knowledge In:
    • Plumbing: Plumbing methods, tools, principles, and regulations
    • Electrical: Electrical systems, components, equipment, and regulation
    • Carpentry and Construction: Installation of built-ins and the performance of structural modifications
    • Project Planning and Coordination: Contribute to the optimization of maintenance operations and the coordination of projects with external contractors/vendors
    • Maintenance Leadership: Actively participate in the guidance and development of junior technicians, and demonstrate leadership in the completion of complex projects/renovations
  • Strong Understanding of and Commitment to Safety Including:
    • Personal Safety
    • Equipment, Tool and Machinery Safety Procedures (as it relates to specifically required maintenance skills)
    • Personal Protective Equipment
    • Emergency Response and Preparedness
• Skills and Abilities
  • Customer Service: Demonstrated commitment to excellence in service
  • Communication: Proficient in interpersonal communication, professionalism, and ability to utilize English to communicate in all formats (verbal, written, in-person, via technology/email)
  • Technology Proficiency: Ability to use core phone applications/tools such as Outlook (email) and Corrigo or Other Work Order Management Systems (preferred, but not required)
  • Tool Familiarity: Ability to determine the kinds of tools and equipment needed to complete a job
  • Teamwork: Ability to work as a team, follow instructions, and exercise good judgement

• • Strong Attention to Detail: Demonstrated problem-solving skills and meticulous attention to detail
  • Leadership: Commitment to acting as an exemplar and contributing to the development of junior technicians, complex projects/renovations, and the department/operations as a whole, an
• Core Qualities and Values-Alignment
  • Independent Work w/ Integrity: Do the right thing when no one is watching
  • Engagement and Communication: Engage with team to understand and execute service requests
  • Personal Accountability: We all make mistakes on occasion – take ownership of mistakes and promptly address them
  • Proactivity: Demonstrate attention-to-detail, familiarity and curiosity to identify needs proactively and apply preventive measures to minimize continued risk
  • Continued Growth: Challenge status quo; identify effective approaches and opportunities
  • Pride in Workmanship: Proactively assess own’s work product to deliver quality service

• Related Work Experience:
  • 5+ years of hands-on experience in maintenance, with increasing responsibilities
    • 3+ years of hands on experience in plumbing, electrical, and carpentry
    • Experience monitoring and training junior technicians
• Communication:
  • Must be able to speak, write, and understand conversational English
  • Ability to speak and hear/generally communicate effectively with team members, tenants/community members and other members of our communities/organization
• Education and Certifications:
  • High School Diploma or Equivalent
  • HVAC Certification (preferred, but not required)
  • Advanced Technical or Vocational Training (strongly preferred)
• Transportation, Licensure, and Vehicle Insurance: Possession of personal transportation vehicle, including a valid California driver’s license and valid proof of insurance
• Availability: Must generally be available Monday – Friday, between the hours of 7am – 4:30pm and must maintain flexibility to be available for on-call assignments and after-hours emergencies
• Work Authorization: Must be fully authorized to work in the United States without the requirement of employer sponsorship
• Technical Proficiency:
  • Carpentry – Developed Level
  • Plumbing – Developed Level
  • Electrical – Developed  Level
  • General Handyman/Maintenance
  • Leadership – Operational and Personnel Leadership and Development
  • Schematics - Reading and Interpreting Blueprint, Electrical Schematics, and Plumbing Diagrams
  • Project Management - Managing Multiple Projects Simultaneousl
  • Critical Soft Skills - Problem-Solving and Attention-to-Detail

• • This position requires sufficient physical strength and stamina, good eye-hand-coordination, and more including the ability to:
    • Physically and legally operate a vehicle daily, at various points throughout each work day
    • Frequently sit, stand, climb stairs and ladders, squatting/kneeling, push, pull, reach above shoulder
    • Frequently utilize fine motor skills (use of hands/fingers) to grasp, grip, turn (tools and equipment)
    • Frequently lift (up to 50 pounds; occasional team lifts of 100 lbs. or more)
    • Frequently use vision/eyes, including the ability to assess via, close vision, distance vision, color vision, depth perception and ability to focus  
    • Frequently required to speak and hear to an adequate level to ensure safety
    • Ability to work in various weather conditions including:
      • Ability to reasonably sustain exposure to indoor and outdoor weather conditions which may include exposure to hot, cold, windy, and/or rainy weather conditions
      • Potential exposure to dust, noise, and hazardous materials
      • Requires physical activities such as standing, walking, bending, squatting, kneeling/crouching, lifting, pushing, pulling, and climbing, as well as exposure to noise, dust, and vibrations

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