Senior Field Service Engineer

2 weeks ago

Beaverton, United States Nanoverse Technologies, Ltd. Full time
Job DescriptionJob Description

About Us:

Nanoverse Technologies is a well-funded startup with a Center of Excellence in Beaverton, Oregon. We create innovative metrology, laser processing and solid-state energy devices that have a disruptive and immediate impact in high technology industries. This is a unique opportunity to join a rapidly growing company developing best-in-class solutions.

About the role:

The Senior Field Service Engineer (FSE) is the face to our customer and frontline liaison between customer, engineering and manufacturing. The FSE’s primary responsibility is for timely installation and maintenance of our capital equipment tool. Other duties include, but are not limited to, customer and FSE training; actively looking for and feeding back, to engineering, continuous improvement ideas that expand our customer experience; and keeping up with the latest technology and system changes to ensure you are providing the customer the best service experience possible.

About You:

An individual that is inquisitive, loves to learn, has excellent technical and communication skills, works well in a team environment or individually and keeps customer experience in the forefront. Lastly, you enjoy working on cutting edge technology with immediate impact in high technology industries.

What you will do:

· Independent execution of preventive & corrective maintenance at the customer's site

· Installation & commissioning of Integrated Wafer Processing tool that consists of laser system, robot handling, pre and post wafer cleaning system, and metrology system.

· Final acceptance and release of products and assemblies according to test and acceptance criteria

· Preparation of documents or reports detailing tasks performed for knowledge sharing and continuous improvement.

· Site audits prior to installation to ensure they meet system requirements

· Technical training and instruction of Field Service Engineers and customers

· Timely troubleshooting and repair of equipment at the customer's site and/or telephone support as required.

· Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to guidelines

· Actively collaborate with other departments to ensure continuous improvement of products – feedback on design or process improvements

· Adherence to all health and safety requirements both internally and during customer service calls

What we are looking for:

· 10+ years of capital equipment experience in a Field Service Technician/Engineer role

· Experience working with lasers, optical assemblies, servo systems and robots is a plus

· Training/documentation material creation

· Excellent communication and interpersonal skills

· Strong troubleshooting skills and the ability to analyze complex technical issues

· Ability to work independently and mange time effectively to meet service commitments

· Engineering, Technical degree or equivalent experience in related field.

· NetSuite Experience a plus

· Travel Requirements: 90% at customer site with 10% at our Center of Excellence for training or instruction, with the potential of international travel in the future. 

How we measure success:

· Customer Satisfaction: Measured through customer feedback of service quality and responsiveness

· Minimizing system downtime through effective resolution of technical issues and prompt response time.

· Cross-functional collaboration with internal team members as well as our customer

· Development of technical skills to keep up with latest technology changes

· Adherence to Safety protocols

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