Field Service Manager
2 weeks ago
Responsibilities for this position include, but are not limited to:
• Lead a team that supports a wide variety of office equipment sold by or under contract with Applied Innovation
• Maintain proper levels of staffing to meet or exceed Applied Innovation’s standards for response time
• Collaborate with sales team
• Ensure team members have access to the knowledge and tools necessary for success
• Ensure team members represent Applied Innovation well in all interactions
• Daily and long-term success of the team
o Business planning
o Benchmarking
o Continual improvement/development
o Monthly one-on-one and team meetings
• Review all client feedback and take appropriate action to resolve any issues
• Maintain broad perspective to ensure company, department and team success
Requirements include:
• Minimum of 5 years in our industry and/or previous management experience
• Excellent organization, communication and collaboration skills
• Superior planning skills
• Proven, creative problem solver
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