Priority Responder

4 weeks ago

Matthews, United States Spangler Restoration Full time
Job DescriptionJob Description

Position:

SpangleR Restoration is a locally and independently owned full-service restoration and mitigation company. We are searching for a Priority Responder (Fire Chaser) in our Charlotte market. This role will be responsible for responding to emergency leads in real-time and selling our services to affected homeowners and commercial properties.

 

Specific Responsibilities:

· Respond to emergency situations immediately as they arise:

  • Evaluate scene and assess for needed services.
  • Contact key decision makers.
  • Offer company services as necessary.
  • Secure contracts for emergency services
  • Assist customers with emergency and immediate needs.
  • Coordinate board up services with our ERS/MIT department.

 

· Coordinate all emergency services for the first 72 hours or as necessary.

· Work closely with the company sales/project management staff to ensure a proper hand off of customer to the production department, while staying involved until a level of comfort and trust has been established.

· Maintain emergency monitoring equipment and other lead generation programs.

· Market company services and create relationships with risk managers, property managers and other key potential business channels.

· Create relationships with local Fire Departments and support/attend community events.

 

Requirements:

· Education: College or 2 years AS degree preferred

· Experience: 3-5 years in sales, insurance restoration industry or as a first responder preferred

· Highly self-motivated

· Critical thinking and problem-solving skills

· Self-motivated, driven, and empathetic

* Must understand and comply with all company policies and procedures. This refers to safety, attendance, conduct and so forth as documented in the Employee Handbook

Company DescriptionWe perform insurance restoration in Charlotte, Boone, Hickory, Greensboro, and Raleigh, North Carolina and the surrounding areas, including South Carolina. A Project Manager ensures that their property is restored in the quickest and most convenient manner possible, while striving to deliver satisfaction to both property owners and insurance companies alike. RESTORATION is a team of cleaning, restoration, and construction specialists who provide quality disaster cleaning
and repair for commercial and residential properties. We specialize in 24-hour full service restoration of fire, smoke, water, mold,
storm, vandalism and any other catastrophe that may affect our client's property.Company DescriptionWe perform insurance restoration in Charlotte, Boone, Hickory, Greensboro, and Raleigh, North Carolina and the surrounding areas, including South Carolina. A Project Manager ensures that their property is restored in the quickest and most convenient manner possible, while striving to deliver satisfaction to both property owners and insurance companies alike. RESTORATION is a team of cleaning, restoration, and construction specialists who provide quality disaster cleaning \r
and repair for commercial and residential properties. We specialize in 24-hour full service restoration of fire, smoke, water, mold,\r
storm, vandalism and any other catastrophe that may affect our client's property.

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