Product Engineer

4 weeks ago

Ridgewood, United States Commtech Services Inc Full time
Job DescriptionJob Description

The Product Engineer supports new customer development and product design projects, working with both existing and prospective customers. Collaborating with the Product Engineering Team and cross-functional teams, the engineer guides products from initial concept to production.

Key Responsibilities:

  • Provide technical guidance during pre-sales discussions, assisting with technical proposals and product inquiries.
  • Build and maintain strong relationships with customers, understanding their business needs and developing trust and commitment.
  • Demonstrate technical expertise and entrepreneurial spirit.
  • Oversee project execution and manage raw material quotes and orders.
  • Develop and submit timely and competitive quotations.
  • Advise customers on product technical aspects and fit through meetings and video conferences.
  • Respond to requests for quotes, create technical drawings, presentations, and recommendations.
  • Ensure all internal and customer deadlines are met.
  • Act as a customer advocate within the company, ensuring customer satisfaction and retention.
  • Communicate effectively with internal teams to deliver quality results.
  • Keep management informed of progress and account status.
  • Contribute to the development and maintenance of marketing materials.
  • Travel as required and represent the company at trade shows, managing leads and engaging potential customers.

Required Skills and Qualifications:

  • Strong technical background with project management skills.
  • Ability to develop long-term customer relationships.
  • Excellent communication and presentation skills.
  • Experience in customer service and support.

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