Participant Advocate III

2 weeks ago

Dayton, United States Navia Benefit Solutions Full time
Job DescriptionJob DescriptionPosition Pays $18/HR

Position has the ability to be hybrid depending on location 

Shift is 11:30a-8p EST, 10:30a-7p CST, 9:30a-6p MST, 8:30-5p PST
 

 
 About the CompanyNavia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.

Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.

 Position Summary
The successful Participant Advocate III will be a positive, empathetic, and patient person that is passionate about giving excellent service.  The purpose of this role is to service COBRA and Direct Bill participants by educating, problem solving and advocating for the participant.  Participant Advocates take an active role in meeting our company defined SLAs. 
 Essential Functions

  • Support customer questions through phone, email and other forms of service delivery 

  • Processing of account changes such as election forms, enrollment forms, plan changes, etc. 

  • Follow best practices for: HIPAA, asking questions to accurately troubleshoot and assist our participants, utilizing provided resources to properly solve problems, and setting expectations with participants. 

  • Educate participants about their COBRA and Direct Bill benefits 

  • Interact with carriers on behalf of participants 

  • Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze 

  • Execute a high level of service delivery in interactions both external and internal 



 Requirements

  • 1 year of customer service experience  

  • Must have excellent follow through and organizational skills 

  • Must have a great phone personality and genuinely enjoy helping people 

  • Must be able to multi-task (working on administrative tasks in between phone calls)   

  • Able to communicate undesirable outcomes tactfully  

  • Strong oral and written communication skills 

  • High attention to detail 

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA

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