Revenue Cycle Patient Accounts Receivables Supervisor
3 weeks ago
Tricity Pain Associates is a leading chronic pain management company that serves our state of Texas. We help relieve people of chronic pain and help them move towards a better quality of life. Our pain management doctors and staff are a dynamic team of professionals, who excel in keeping our patients healthy and pain free.
We are seeking a full-time Patient Accounts Receivable Supervisor for our Revenue Cycle Team. The ideal candidate will obtain prior authorizations for all managed care plans to include Medicare/Medicaid plans. We are seeking a candidate that can function in an interactive and fast paced environment, all while providing dynamic customer service
Responsibilities
The duties of a AR Supervisor includes direct supervision of all collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Understanding of insurance rules and requirements for effective collections.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Strong appeal background
- Ability to work A/R assignment within Excel, electronic EOB's via PDF and paper EOB's
- Monitoring denial trends and reporting to direct manager of the findings.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with customer accounts on a timely basis.
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
- All other duties as assigned
Required Education:
- High school or GED
Experience:
- Minimum of 2 years authorization experience in one of the following: Insurance, prior authorizations, or medication authorizations. (REQUIRED)
Benefits:
- We offer PTO, holiday pay, medical/dental/vision insurance, disability benefits, life insurance and a matching 401(k) plan. We are closed weekends and all major holidays.
Competitive salary commensurate with experience.
Tricity Pain Associates P.A. is an Equal Opportunity Employer.
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