![Advantage Design Group](https://media.trabajo.org/img/noimg.jpg)
Support and Training Specialist
1 week ago
Are you tech-savvy and want to help and train professionals on the latest software platform?
Advantage Design Group seeks a Client Success Training Specialist who loves working with people and technology and developing their craft Our ideal candidate also has strong customer service skills, experience with technology, and strong support and training skills We've opened this position because we want to ensure that we provide the customers that subscribe to our software with exceptional care. Our primary mode of support for customers is via telephone, email, and video meetings. In addition, you will primarily be responsible for training end users via video conferencing.
Benefits:
- A competitive base salary
- Group Health & Dental Insurance
- 401(k) with Company Matching
- Profit-Sharing
- Annual raises based on performance
- Paid vacation and holidays
- Ongoing training: includes various web-based classes and on-the-job training
- Gym membership
- Flex Time
- Break room stocked with unlimited snacks, tea & coffee
Job Responsibilities will include:
- Answering calls from clients who require assistance with technical problems or have concerns regarding websites and software
- Train clients as needed in the use of proprietary software via video calls or written instructions
- Communicate with clients, fellow employees, or vendors to resolve issues
- Document all troubleshooting history with customers
- Consult with staff and management to establish requirements for modifications
- Maintain Standard Operating Procedures throughout all assignments
- Develop training materials and procedures
- Help test existing platforms and sites
- Preparedness to perform other duties as needed
Requirements:
- 3+ years of relevant experience in end-user tech support, software training/client services
- A solid comfort level with new technology platforms and the ability to converse with clients
- Website CMS experience
- Proven project management track record and the ability to meet deadlines
- Tremendous attention to detail
- Onboarding experience at any type of organization
- Training experience at any type of organization
- Orientation experience at any type of organization
Plus:
- Familiarity with SSL renewals
- basic web standards (particularly HTML/CSS)
- Bilingual in Spanish
- Higher Education experience
Area Benefits
- No state income tax
- Coastal Florida city with miles of beaches and river www.visitjacksonville.com
- For more information on Advantage Design Group, visit us at AdvantageDesignGroup.com and Welcome to ADG
About Advantage Design Group:
Advantage Design Group is North America's largest online orientation firm, with over 390 education institutions deploying our solution across three countries. Advantage Orientation's platform invites interactive and media-rich content engagement, transforming enrollment into an onboarding experience for students and staff.
Customized creative and technical services include content development, branded interface design, video production, advanced programming, and training. The platform also has a robust administrative panel to manage content and track, monitor, and analyze user data.
Are you looking for an opportunity to work with some of the nation's most prestigious colleges and universities? Look no further At Advantage Design Group, we have the privilege of serving institutions such as UCLA, Harvard, NYU, FSU, UNF, SCAD, UCF, University of Georgia, Washington State, LSU, and the University of Michigan. By joining our team, you will have the opportunity to impact the student and staff experience at these and other leading institutions nationwide. So don't miss out on this exceptional opportunity to participate in something truly impactful. Visit us at AdvantageDesignGroup.com to learn more.
Company address: 6877 Phillips Industrial Blvd Jacksonville, FL 32256
This is a full-time, on-site position. U.S. citizenship or U.S. work authorization is required.
-
Training Specialist Support
2 months ago
Jacksonville, United States LADGOV CORPORATION Full timeJob title: Training Specialist Support Location: Jacksonville FL Travel: N/A Duties : The applicant shall provide a training specialist to support the Housing Learning Center. Qualification: The applicant shall be able to deliver training in any applicable modality and or delivery method. The applicant shall have a common desire to present dynamic...
-
Training Specialist Support
1 week ago
Jacksonville, United States LADGOV CORPORATION Full timeJob title: Training Specialist Support Location: Jacksonville FL Travel: N/A Duties : The applicant shall provide a training specialist to support the Housing Learning Center. Qualification: The applicant shall be able to deliver training in any applicable modality and or delivery method. The applicant shall have a common desire to present dynamic...
-
Training Specialist Support
2 months ago
Jacksonville, United States Ladgov Corporation Full timeJob DescriptionJob DescriptionJob title: Training Specialist Support Location: Jacksonville FL Travel: N/ADuties :The applicant shall provide a training specialist to support the Housing Learning Center.Qualification:The applicant shall be able to deliver training in any applicable modality and or delivery method. The applicant shall have a common desire to...
-
Training Specialist Support
1 week ago
Jacksonville, United States Ladgov Corporation Full timeJob DescriptionJob DescriptionJob title: Training Specialist Support Location: Jacksonville FL Travel: N/ADuties :The applicant shall provide a training specialist to support the Housing Learning Center.Qualification:The applicant shall be able to deliver training in any applicable modality and or delivery method. The applicant shall have a common desire to...
-
Training Specialist Support
3 weeks ago
Jacksonville, United States Ladgov Corporation Full timeJob DescriptionJob DescriptionJob title: Training Specialist Support Location: Jacksonville FL Travel: N/ADuties :The applicant shall provide a training specialist to support the Housing Learning Center.Qualification:The applicant shall be able to deliver training in any applicable modality and or delivery method. The applicant shall have a common desire to...
-
RRTEG Training Support Specialist
3 weeks ago
Jacksonville, United States Prescient Edge Full timePrescient Edge is seeking a Regiment Training and Education Group (RRTEG) Training Support Specialist to support a Federal government client. As a Regiment Training and Education Group Training Support Specialist, you will: * Have a clear understanding of the MRR and MRB organization, structure, and mission in order to perform training, coordination and...
-
RRTEG Training Support Specialist
1 month ago
Jacksonville, United States Prescient Edge Full timePrescient Edge is seeking a Regiment Training and Education Group (RRTEG) Training Support Specialist to support a Federal government client. As a Regiment Training and Education Group Training Support Specialist, you will: * Have a clear understanding of the MRR and MRB organization, structure, and mission in order to perform training, coordination and...
-
Support and Training Specialist
20 hours ago
Jacksonville, United States Advantage Design Group Full timeAre you tech-savvy and want to help and train professionals on the latest software platform? Advantage Design Group seeks a Client Success Training Specialist who loves working with people and technology and developing their craft! Our ideal candidate also has strong customer service skills, experience with technology, and strong support and training...
-
Contracts Support Specialist
2 weeks ago
Jacksonville, United States WSB and Associates Full timeWSB is looking for a CEI Contract Support Specialist to join our Jacksonville, FL office! Forge ahead with WSB. WSB was founded on the understanding that culture drives results and weve dedicated ourselves to the value of strong relationships, collaboration and forward-thinking ideas. Weve inspired each other to discover thoughtful and creative solutions...
-
IT Support Specialist
4 weeks ago
Jacksonville, United States iVenture Solutions Full timeJob DescriptionJob DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues...
-
IT Support Specialist
3 weeks ago
Jacksonville, United States iVenture Solutions Full timeJob DescriptionJob DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues...
-
Peer Support Specialist I
3 weeks ago
Jacksonville, United States Recovery Innovations Full timeRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...
-
Peer Support Specialist I
1 month ago
Jacksonville, United States Recovery Innovations Full timeRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. Our Vision is to activate the next generation of frame-breaking healthcare innovation to...
-
Peer Support Specialist I
1 month ago
Jacksonville, United States RI International Full timeJob DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.OurVisionis to activate the next generation of frame-breaking healthcare...
-
Peer Support Specialist I
1 month ago
Jacksonville, United States RI International Full timeJob DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. OurVisionis to activate the next generation of frame-breaking healthcare...
-
Peer Support Specialist I
3 weeks ago
Jacksonville, United States RI International Full timeJob DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.OurVisionis to activate the next generation of frame-breaking healthcare...
-
Peer Support Specialist I
2 weeks ago
Jacksonville, United States RI International Full timeJob DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. OurVisionis to activate the next generation of frame-breaking healthcare...
-
Peer Support Specialist I
6 days ago
Jacksonville, United States RI International Full timeJob DescriptionRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. OurVisionis to activate the next generation of frame-breaking healthcare...
-
Support Specialist Intern
3 days ago
Jacksonville, United States Advantage Design Group Full timeAre you tech-savvy and want to help and train professionals on the latest software platform? Advantage Design Group seeks a Client Success Support Specialist Intern who loves working with people and technology and developing their craft! Our ideal candidate also has strong customer service skills, experience with technology, and a natural inclination...
-
Support Specialist Intern
4 days ago
Jacksonville, United States Advantage Design Group Full timeAre you tech-savvy and want to help and train professionals on the latest software platform? Advantage Design Group seeks a Client Success Support Specialist Intern who loves working with people and technology and developing their craft! Our ideal candidate also has strong customer service skills, experience with technology, and a natural inclination...