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Housing Liaison

2 months ago

Paducah, United States LivWell CHS Full time
Job DescriptionJob DescriptionSalary:

POSITION: HOUSING LIAISON

DEPARTMENT: Support Services

REPORTS TO: Support Services Housing Manager

STATUS: Non-Exempt/Hourly


Company Overview:

LivWell Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large. Within the community, we strive to prevent new infections of HIV and STDs and reduce the stigma associated with these various diseases by promoting awareness, acceptance, and equality.


Position Overview:

The Housing Liaison serves as a bridge, connecting, and coordinating efforts to ensure smooth operations and efficient decision-making with housing needs. This position plays a key role in supporting access to affordable housing services and resources by offering person-centered support while guiding clients through the social services and healthcare systems regarding housing stability and resource need(s). The Housing Liaison works closely with clients to provide coordination of resources, goal setting, and establish continuity of care through ongoing evaluation of needs and personal support systems. Acting as a conduit by building and maintaining landlord relationships. Ensuring continuity of care and optimal health outcomes.


As a Housing Liaison, typical duties would be:

· Meet with clients to conduct a comprehensive initial housing assessment, verify eligibility for services, and introduce opportunities within the program for assistance.

· Provide community-based housing support services to individuals to meet the identified strengths-based housing goals including the housing search, placement, and retention of permanent housing where applicable.

· Support individuals in filling out housing assessments, rental applications, and other necessary housing documentation where appropriate.

· Determining and providing the level of assistance as deemed by the support level via the housing assessment and providing emergency needs per policy.

· Arranging client-centered services to coordinate initial care plans, such as area resources, transportation to appointments, education, advocacy, and linking to external agencies, specifically for immediate housing needs and services.

· Creating files, inputting data, and documenting encounters appropriately

· Collaborating with a multidisciplinary team to assist in client medication adherence efforts and report housing status to the team during the initial engagement process.

· Managing the scheduling and completion of required documentation of emergency-related housing needs while working closely with the assigned case manager(s).

· Ensuring compliance with quality standards, adhering to departmental goals, objectives, standards of performance, and all policies and procedures.

· Performing other duties as assigned and occasional travel as required for training, in-home visits, and clinics.

· Develop relationships, conduct training, establish guidelines, maintain engagement, and serve as an advocate and liaison between client(s) and landlord(s) in all service counties.

· Ensure compliance within the program by completing file reviews and other reports as assigned.

· Work closely with case managers to ensure compliance and ensure no gaps in service delivery

· Properly understand all duties within the housing program structure to help or backup functions, as necessary.

· Establish and maintain relationships with community partners, landlords, and property management companies/owners.

· Develop a database compiling landlord information, unit availability, and housing resource information pertaining to service areas.

· Assist with the completion of rent reasonable forms and documentation

· Actively pursue retrieval of housing deposits when applicable

· Completion of exit documentation and landlord survey

· Any other duties assigned.



This job may be for you if:

· You have well-developed active listening skills and are great at networking.

· You can work under pressure.

· You see the benefit of working with diverse populations.

· You can balance competing priorities.

· You can patiently work with others to encourage, counsel, and educate them to develop goals and plans for achievement.

· You communicate clearly, both in written and verbal form, with warmth and tact.

· You understand the importance of privacy and staying in compliance with regulations.

· You are comfortable talking to people on the phone or in person.

· You take ownership of tasks and can work self-sufficiently.

· You work well independently and in a team environment.

· You are computer literate and competent in using Microsoft Office & database systems.

· You MUST have a valid driver’s license in your state of residence.

· You are willing to become a certified HIV tester to assist with events as necessary.

· You can lift files, documents, supplies, etc., for up to 25 pounds.

· You care about the mission and look to make an impact.





Required Qualifications:

· Bachelor’s degree in social work, Human Services, or related field

· Two years of social work experience related to housing


Preferred Qualifications:

· Master’s degree in social work, Human Services, or related field preferred

· Four or more years of social work experience related to housing preferred

· Supervisory and/or reporting experience preferred



Physical Demands:

The physical demands described here represent those that must be met by any worker to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The worker is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.



LivWell Community Health Services is an equal opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.