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FOH General Manager

1 month ago

Clarkston, United States Tavern Hospitality Group Full time
Job DescriptionJob Description15th Street Tavern is looking for a Restaurant Manager to lead multiple aspects of our business. You will help deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer- service standards. To be successful in this role, you’ll need management skills and experience within a restaurant setting. We want you to know how to oversee the dining room, check in with customers, and balance seating capacity. We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have unapparelled dining experiences.
Responsibilities:
  • Coordinate daily Front of the House operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media suggestions)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Skills:
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational, and people skills
  • Strong financial management skills
Compensation:
  • This is a salaried position
  • Compensation is based on experience, highly competitive in a growing market. Open to discussion and negotiations
Benefits:
  • Paid time off
Physical setting:
  • Casual dining restaurant
Schedule:
  • Evening shift
  • Night shift
  • Weekend availability
Education:
  • High school or equivalent (Preferred)
License/Certification:
  • Driver's License (Preferred)