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FOH General Manager
1 month ago
Responsibilities:
- Coordinate daily Front of the House operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage the restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media suggestions)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational, and people skills
- Strong financial management skills
- This is a salaried position
- Compensation is based on experience, highly competitive in a growing market. Open to discussion and negotiations
- Paid time off
- Casual dining restaurant
- Evening shift
- Night shift
- Weekend availability
- High school or equivalent (Preferred)
- Driver's License (Preferred)