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Patient Care Coordinator

3 months ago

Grand Rapids, United States Womens Health Collective Full time
Job DescriptionJob Description

The Patient Care Coordinator sets the tone and atmosphere for service excellence. Their role is critical in the smooth and efficient continuity of care that our practice strives to achieve with each patient that comes through the door.

Job description:

  • Scheduling & rescheduling patient appointments

  • New patient registration

  • Patient Check-in

  • Verifying Insurance benefits and reviewing current balances prior to visits

  • Patient Chart Preparation prior to visit

  • Reviewing & Responding to phone and email messages where appropriate

  • Greeting each of our patients & visitors

  • Creating an atmosphere of calm and safety

  • Being present for our patients and their needs

  • Interacting and working in collaboration with all team members for exceptional care and service.

  • Maintain waiting room tidiness and supplies

Qualifications:

  • Minimum of 3 years in Patient or Customer Coordination
  • Medical office experience
  • Proficient in typing and computer use
  • Strong attention to detail
  • Excellent patient communication and phone etiquette
  • Experience with Athena Health EMR system preferred

Skills:

  • Exceptional people skills
  • Openly accepting of people from all races, body types, beliefs, sexual orientations, abilities, cultures and classes
  • DEI training preferred
  • Active listening
  • Social perceptiveness
  • Collaborative work style
Company DescriptionTo get a better understanding of the Women's Health Collective and who we are please visit our website: www.whcollective.comCompany DescriptionTo get a better understanding of the Women's Health Collective and who we are please visit our website: www.whcollective.com