Accounts Receivable Analyst

1 week ago

New Hudson, United States Exotic Automation & Supply Full time
Job DescriptionJob Description

General Summary:

Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service.  Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities.

Essential Job Functions:

  • Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary.
  • Review and process customer credit holds/releases.
  • Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner.
  • Contacting customers via phone or email to secure payment or payment commitment on past due invoices.
  • Identify, research, and resolve issues with customer billing. Work with appropriate departments internally, and with customer externally, to resolve.
  • Make new customer credit approval decisions and existing customer credit hold decisions.
  • Develop and maintain positive relationships with customers and internal team.
  • Customer payment processing/application.
  • Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments.
  • Identify and implement processes/activities to reduce occurrence of invoice discrepancies.
  • Participate in special projects and process improvement initiatives.

Supplemental Job Functions:

  • Provides and supports a positive work environment.
  • Responsible for profitability of company and attaining goals and objectives set forth by the Board of Directors.
  • Participates in corporate on-boarding and orientation programs.
  • Performs other duties as assigned or requested.

Knowledge, Skills and Abilities Required:

  • High School Diploma (Required), Associate’s degree in accounting or finance preferred.
  • Previous Accounting experience.
  • 2+ years of Accounts Receivable/Collections experience preferred.
  • Excellent customer service attributes.
  • Basic PC Skills and previous experience using Excel.
  • Good decision-making, negotiation and problem-solving skills.
  • Detail oriented, highly organized with excellent time management skills.
  • Ability to work in a fast-paced environment.
  • Strong interpersonal skills necessary to effectively work with associates, customers, and management team.
  • Demonstrated teamwork approach with co-workers utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.

Working Conditions:

  • Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies. 
  • Physical dexterity needed to bend, stretch, lift and reach.
  • Ability to sit or stand for extensive periods throughout the day.
  • Ability to perform basic office tasks using standard office equipment.
  • Ability to use a keyboard and computer.

Exotic is an EEO and drug free Employer.

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