Software Development Engineer

1 month ago


Santa Clara, United States ASK Consulting Full time
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

 

Job Title: Software Development Engineer

Work Location (Onsite, Hybrid, Remote):  Local Candidates only Santa Clara, CA (4 days onsite) - Onsite 80% (M, T, Th, F)

Work Schedule: Full-Time, Monday-Friday

Initial Assignment Length: 6 months but high possibility of extension

Pay Rate Range: $64/hr - $72/hr 

 

Manager Notes:

  • This role will be strategic support for the Data Services for Stateful Containerized Apps team.
  • When customers send data, the system takes logs and uses Python scripts to put them in the database
  • What would make you want to interview a candidate based on their resume?
  • Scripting experience is interesting
  • Candidates can unblock themselves and think of out-of-the-box solutions; hacker mentality; can figure things out quickly, are ambitious, enjoy thrills in coding

 

Job Description:

The Proactive Support Tools Developer will be part of the Data Services for Stateful Containerized Apps team, dedicated to enhancing the efficiency of the Support and Engineering teams. The primary goal is to reduce repeatable work between Support and Engineering, ultimately leading to a positive impact on Employee and Customer satisfaction.

 

Role and Responsibilities:

  • Develop and maintain tools and processes that increase the efficiency of the Support team.
  • Focus on reducing analysis complexity to enable more individuals to log analysis more easily
  • Enhance the efficiency of individuals performing log analysis and debugging.
  • Collaborate with Support and Engineering teams to identify and address support needs.
  • Create and maintain documentation and knowledge bases for tools used by the Support team.
  • Ensure that all tools and processes align with the goals of improving support accuracy, diagnosis, case resolution time, and overall customer satisfaction.

Preferred Skills:

  • Experience with Docker, Kubernetes, and other containerization technologies.
  • Competency with regular expressions and grep
  • Familiarity with customer support tools.
  • Ability to work independently and manage multiple tasks simultaneously.

Education:

  • BS in computer science or a related field is required.

Experience:

  • 3+ years of experience. 
  • Strong Python programming skills and experience with automation tools.
  • Familiarity with support processes and tools used in technical support environments.
  • Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
  • Strong communication skills to effectively convey support needs to engineering teams and vice versa.
  • Experience with documentation and knowledge base management.

 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

 



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