Level 2 Engineer

4 weeks ago

Seattle, United States Ember One Full time
Job DescriptionJob Description

Senior Network Engineers excel in a broad range of current and established networking technologies. Their expertise is supported by a minimum of five years of intensive, hands-on experience. Beyond their technical skills, they are exceptional communicators and adept at navigating challenging situations, providing crucial guidance to clients in distress. The workload and expectations in this role often surpass those of a typical in-house position. These professionals are expected to be timely and understand the significance of setting clear expectations with clients. They are proficient in conducting thorough pre-project consultations for each assignment. Furthermore, they demonstrate a high level of proficiency in managing and resolving issues within environments that extensively utilize both on-premises and cloud-based solutions.

Position Responsibilities:

DAILY time entry accounting for at least 8 hours

Real time tracking with Coordinator.

Ability to serve as PRIMARY interface for select clients.

Provide Level 3 remote and on-site support.

Expertise in all Level 2 Engineering responsibilities.

Onsite Engineer for site coverage.

Backup implementation and maintenance.

Network infrastructure design/planning/implementation.

Server infrastructure design/planning/implementation.

Small/Large project management.

Large project resource.

Create/manage documentation of client environments.

Take ownership of tasks and follow through to ensure complete resolution, update ticket with completion and follow up with customer afterwards to ensure service delivery.

Takes a personal interest in, and responsibility for, the quality of work they perform.

Ability to recommend services/products to clients to optimize their environment.

Ability enhance Ember One earning potential.

Ability to pay close attention to detail while performing technically detailed tasks.

Ability to deal effectively with stressful situations.

Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.

Ability to provide accurate time estimates for how long a task will take.

Ability to quickly learn new technologies using self-study materials and intuition.

Ability to articulate technical information clearly and simply to non-technical people.

Ability to nurture and support the team’s technical goals while boosting company morale.

Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.

Is self-motivated and can be self-directed when necessary.

Enjoys sharing information, supporting others, and working on a team to achieve team goals.

Knowledge and Skills:

Working knowledge of on premises applications - Microsoft Server, SQL

Working knowledge of Microsoft 365, Azure Active Directory, Exchange online, SharePoint online

Working knowledge of Microsoft Active Directory, Group Policy, DNS, DHCP, etc.

Working knowledge of Firewall Technologies - WatchGuard, SonicWALL, Sophos, Meraki, Cisco

Working knowledge of Wireless Technologies

Working knowledge of Networking Fundamentals

Switching, Routing, VPNs, VLANs

Working knowledge of Wireless Technologies

Working knowledge of Enterprise Backup Systems

Working knowledge of High Availability load balancing solutions

Working knowledge of Hyper-V and VMware

Working knowledge of MDM platforms (InTune, JAMF, etc.)

Working knowledge of desktop operating systems

Microsoft Windows 10/11, MacOS, ChromeOS

Working knowledge of Experience with cloud collaboration/storage platforms

Microsoft 365 (SharePoint, Teams, OneDrive), Dropbox, Box.com, Google Workspace, Egnyte

Working knowledge of modern security solutions including Anti-Virus, EDR (Endpoint detection & Response), email security, OS security functions, Anti-Phishing, SSO (single sign on), MFA (multi factor authentication)

Credentials and Experience:

Engineer with minimum five years’ experience

Minimum 4 years’ experience - Active Directory, Windows Server, Microsoft Exchange/Exchange Online

Minimum 4 years’ experience – Microsoft Windows, Apple MacOS

Minimum 4 years’ experience - Network Switching/VLAN/Routing/Firewalling/VPN

Minimum 4 years’ experience - Mobile device management/support (iOS, Android)

Minimum 4 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI)

Minimum 4 years’ experience - Data Backup and Recovery

Minimum 2 years’ experience - Microsoft Azure AD, InTune, SharePoint Online

Have multiple certifications, high skill level. The following certifications are preferred: Microsoft Fundamental/Associate, WatchGuard Technical Certification, CCNA/CCDA/CCNP, VCP, Project+, Network+, Server+

Company DescriptionWe are a dynamic IT company focused on teamwork and AMAZING CUSTOMER SERVICE.

We value teamwork, excellence in technology, quality of life, and great relationships with our clients and each other. We love people that are thinking about the big picture and want to break free of boxes.Company DescriptionWe are a dynamic IT company focused on teamwork and AMAZING CUSTOMER SERVICE.\r
\r
We value teamwork, excellence in technology, quality of life, and great relationships with our clients and each other. We love people that are thinking about the big picture and want to break free of boxes.

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