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R&B Busser

2 months ago

San Francisco, United States MXB Battery Operations LP Part time $18
Job DescriptionJob DescriptionPrimary Responsibilities

The busser is responsible for providing exceptional dining experiences for The Battery’s members and guests through warm, intuitive, and personalized service. They are also responsible for setting and clearing tables, stocking and maintaining workstations, assisting servers and runners, and completing other miscellaneous tasks as assigned.

DUTIES and RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

  • Must have basic knowledge of menu items, food preparation techniques, and culinary terminology.
  • Expected to participate in daily service meetings.
  • Must be able to clearly and confidently communicate with the service team, kitchen staff, and management.
  • Be fully aware of service flow in all dining areas.
  • Set and reset all food service areas.
  • Assist service team in clearing china, glass, and silver from tables after each course or as necessary.
  • Deposit china, glassware, and silver in a standardized and orderly manner in the dishwashing area.
  • Stock and maintain the service side stations.
  • Maintain stock of condiments and service items in an organized, neat and hygienic manner.
  • Clean and organize service stations, including the sweeping and vacuuming of floors.
  • Have the ability to prepare all coffee, espresso, and espresso-based drinks to The Battery standards on a consistent basis.
  • Prepare all teas to The Battery’s standards on a consistent basis.
  • Read all POS orders received in the beverage station and to efficiently, neatly and quickly prepare drinks in order of receiving from the POS.
  • Stock and maintain all items needed for service, including coffee, tea, dairy, and ice in an organized, neat, and hygienic manner.
  • Pull and arrange tables and chairs for guests when appropriate.
  • Ongoing cleaning and maintenance of workstation according to established restaurant procedures. This includes pre-shift, post-shift, daily, weekly, and monthly duties as assigned by management.
  • With the guidance of floor managers and F&B directors, may be asked to train new bus persons.
  • Must report problem situations to management immediately.
  • Required to attend mandatory meetings when scheduled.
Core Competencies
  • Commitment to Task: Ability to take responsibility for actions, give long hours to the job when necessary, demonstrate dependability in difficult circumstances, and show a sense of urgency at all times.
  • Communication: Ability to clearly and respectfully present information through the spoken or written word, establish connections through conversation with members and guests and actively listen to others.
  • Conflict Management: Ability to use problem-solving skills to resolve conflicts in the workplace and maintain constructive working relationships despite disagreement.
  • Coping Mechanism: Ability to maintain a professional and positive demeanor while dealing with interpersonal conflict, necessary disciplinary action in the workplace, or stress.
  • Energize Others: Ability to exhibit a constantly positive and team-oriented approach. Inspire others through leading by example, develop performance standards, and confront negative attitudes.
  • Flexible: Ability to remain open-minded, react to new information, perform a variety of tasks, and change focus quickly as demands change.
  • Initiative: Ability to generate great results from ordinary circumstances, anticipate problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise without supervision.
  • Honesty: Always use discretion in dealing with guests and foster an ethical work environment; do not encourage inappropriate behavior by coworkers and handle all situations with integrity.
  • Leadership: Demonstrate leadership by example, efficiently delegate responsibilities and empower service team to make decisions, and provide constructive feedback to others.
  • Planning & Prioritizing: Ability to anticipate and prepare for guest needs, multitask effectively, prioritize practically, and use end goals to guide actions.
  • Quality: Ability to maintain high standards regardless of stress level; establish high standards and consistently meet them.
  • Respect: Ability to adapt behavior to other people’s personalities, interact with people who have different values, culture, or backgrounds, and graciously serve demanding guests. Able to develop rapport with others and recognize their concerns and feelings and build long-term associations based on trust with both guests and fellow team members.
  • Team Focused: Ability to share due credit with coworkers, display enthusiasm and promote a friendly group working environment.

MINIMUM REQUIREMENTS

Must have and be able to do all of the following:

  • At least 18 years of age.
  • A high school education or equivalent.
  • Minimum three years in an upscale casual or fine dining atmosphere preferred.
  • Able to read, write, speak, and understand English comprehensively.
  • Basic math skills.
  • Basic computer skills preferred.
  • Able to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.
WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS:

You must the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations and be able to meet the following requirements:

  • Heavy member/guest contact is required.
  • Must be able to tolerate varying noise levels, temperature, and illumination and air quality.
  • Requires hand-eye coordination and manual dexterity.
  • Requires normal sense or smell, taste, touch and sound.
  • Must be able to respond to visual or aural cues.
  • Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8+ hours per shift.
  • Lift up to 50 pounds in order to perform the essential functions.
  • Work in a stressful environment and stressful situations.
  • Work in an environment where climate constantly changes.
  • Maneuver freely through all areas of the property.