Retail Store Associate

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who learns all aspects of the business in the shortest possible time.

RESPONSIBILITIES for UPS Store Associate

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.
• Opens tracers on packages shipped and initiates claims for lost or damaged packages in transit.

QUALIFICATIONS for UPS Store Associate

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Basic Design and Print Experience
• Outstanding phone skills and multitasking
• Strong verbal and written communication skills, including spelling and math calculations.
• Prompt, reliable, and responsible
• Able to lift and move packages 50+ pounds with assistance.
• Eligible to become public Notary,

Work Experience for UPS Store Associate

Customer service

Previous work Experience Ups Store or similar business is Plus but not required.