Software Quality Assurance Team Lead

1 month ago


Farmington, United States WORKD, INC. Full time
Job DescriptionJob Description

Workd is seeking a talented Software Quality Assurance Analyst Lead to join our team in Farmington Hills, MI or remotely

Supervisory Responsibilities:

  • Hires and trains quality assurance staff
  • Oversees the daily workflow and schedules of the department
  • Conducts performance evaluations that are timely and constructive
  • Trains and motivates employees to ensure that quality standards are met

Duties/Responsibilities:

  • Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery
  • Identifies and sets appropriate quality standards and parameters for products
  • Communicates quality standards and parameters to QA team, product development team, and other appropriate staff
  • Participates in product testing
  • Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues
  • Reviews client, customer, and user feedback
  • Coordinates product testing processes
  • Creates and implements company quality standards
  • Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures
  • Achieves quality assurance operational objectives by contributing to information analysis
  • Validates quality processes by establishing product specifications and quality attributes
  • Maintains and improves product quality by completing product, company, system, and compliance audits
  • Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends

Required Skills:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills

Education and Experience:

  • Bachelors degree in Business, Engineering, or field related to the products being developed required
  • 5+ years of supervisory experience in software quality assurance

Our Core Values

  • Customer Satisfaction: We value our clients and consider them our long-term business partners. We are committed to providing quality solutions and excellent service.
  • Culture: We offer an awesome work environment where people are passionate about technology.
  • Growth: We are expanding rapidly into new markets, launching new services, and are uniquely positioned in the SaaS industry.
  • Support: We champion learning and believe the most successful people are those who feel empowered to ask questions, make decisions, and take risks.


What We Offer

  • Track record of growth in multiple industries of software development
  • Excellent work-life balance
  • Hybrid to full remote opportunities
  • Competitive salary and 401k plan with company match
  • Medical, Vision, Dental, Life Insurance

Candidates must be authorized to work in the U.S.

To apply, please submit your resume for our review.



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