Customer Support
2 weeks ago
*Fully remote*
Schedule: 40 hrs per week / 10 am - 6:00 pm PST from Thursday to Monday (working Sat/Sun)
Pay: $26.00-27.00 per hour W2
Role Type: temp to perm (4 months to start)
- We primarily manage our ticket queue via email and text message, and provide phone or video support upon request or as needed.
- You will be the first line of defense (Tier 1) for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2
- Support work together seamlessly to provide an exceptional service experience when something goes wrong.
- Tier 1 is primarily responsible for supporting the merchants that use our ordering platform and will help identify and troubleshoot a wide range of issues such as menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation.
- Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points
- Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success
Qualifications
- Restaurant experience; customer service oriented
- POS system (Toast, Revel, Aloha, Micros, etc.)
- High school diploma/equivalent required; degree preferred
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
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Browse our website below for additional information on our company.\r
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The Fountain Group\r
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4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
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