Bilingual Case Manager

3 weeks ago

Boston, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Bilingual Case Manager 

Type: Temp-Perm

Schedule: FT Schedule is pretty open, but 4 days 9a-6p (1 hr lunch break), 1 day 11a-7p and 1 Saturday a month
*They have a clinic once a month on Saturday and the providers rotate. Clinic is not during the summer.

Requirements:

  • Bachelor's degree in a related field (education, public health, etc.)
  • Proficient in Spanish is required
  • 2+ years working with children
  • Openness to and respect for others’ cultures, identities, and lived experiences
  • Organized with the ability to effectively prioritize responsibilities/tasks in a fast-paced environment
  • Detail-oriented and able to complete work accurately and efficiently
  • Excellent written and verbal communication skills
  • Excellent teamwork skills
  • Strong motivational communication skills
  • Ability to work independently

Responsibilities:

  • Provide direct individual care navigation services to an assigned caseload of patients to support families with the social determinants of health, as well as navigating the complex health care system
  • Assist families with housing applications, SNAP applications, RAFT applications, job applications, educational support, as well as navigating many other systems and agencies
  • Help obtain healthy food resources for families, including fresh fruits/vegetables, frozen meals, grocery store gift cards
  • Identify and develop innovative and streamlined ways to help patients overcome barriers to health, such as transportation, housing, and childcare arrangements
  • Partner with established community organizations and develop new community partnerships to further support patients including USES, Casa Myrna, The BASE, One-by-One Project, Lend A Hand Society, Fresh Truck, Early Intervention, early childcare centers, Cradles to Crayons, Project Bread, DTA, Office of Food Justice, etc.
  • Collaborate with community organizations to refer patients for further support.
  • Gather/develop educational materials to support patients
  • Recruit patients for wellness and nutrition programs in conjunction with providers
  • Participate in various special events throughout the year in conjunction: camp night, job night, back to school event, Thanksgiving turkey distribution and Holiday store including outreach and engagement with families
  • Participate in Well Child groups, Baby Café (not yet started), support groups, youth groups, etc. in order to support families with their care navigation needs
  • Track all work with patients in both an extensive spreadsheet as well as in electronic medical record, athena
  • The Care Navigator is responsible for providing case management services and addressing the social determinants of health (SDOH) for patients. As one of the main contacts for a caseload of patients, the Care Navigator will review the SDOH Form completed by all patients at least once a year, meet with patients individually to understand their needs and support those needs by providing immediate resources and walking them through the process. Care Navigation services include supporting housing, food, transportation and utility insecurities, childcare and education needs, job searches, as well as connecting them to the appropriate community programs.
  • This position also requires connecting families to outside agencies to support them with resources outside of our practice expertise, such as immigration issues, legal issues, custody cases, among others.
  • They also will help families coordinate follow-up medical appointments as well as specialty referrals.
  • Lastly, they will work collaboratively with the wellness navigator to connect patients with health and wellness support.

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