Receptionist Customer Service Representative

2 weeks ago


West Palm Beach, United States Lawrence N Yates Enterprises inc Full time
Job DescriptionJob Description

Job description

We are seeking a Customer Service/Front Desk Associate to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

  • Respond to customer inquiries and complaints in a timely and courteous manner
  • Utilize exceptional customer service to ensure enjoyable customer engagement
  • Provide information about the products and services
  • Answer phones and schedule client visits
  • Greet and check-in clients and offer an enjoyable experience while/if waiting on the stylist.
  • Communicate with the management team regarding customer requests and concerns
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Assist with salon housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
  • Data Entry
  • Complete other tasks as assigned by management.

Qualifications

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor and appearance
  • Excellent written and verbal communication skills
  • Experience working in Microsoft Office
  • Ability to work well in a team environment as well as individually
  • Must have reliable transportation
  • Type minimum 45+ words per minute
  • High school diploma or equivalency is required.

Schedule

Tuesday - Friday: 9:45am - 5:00pm;

and,

Saturday 9:45am - 4:00pm

  • Pay: hourly plus bonuses and incentives
Company Descriptionwww.lnyhairandwigs.comCompany Descriptionwww.lnyhairandwigs.com

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