Lock Technician

2 weeks ago

Houston, United States Security Center Full time
Job DescriptionJob Description

Duties & Responsibilities:

Technical Expertise –

  • Mechanical aptitude
  • Basic computer skills including experience with
    • Excel
    • Outlook

Service

  • Troubleshoot and repair mechanical & electronic locking systems.
  • Performs combination changes on all types of mechanical and electronic safe/vault locks.
  • Repair and maintain safe/vault doors and interior lockers.
  • Open, repair, and install safe deposit box locks.
  • Rekey or repair physical security locks and containers.
  • Coordinates with administration for the purpose of completing projects/work orders efficiently.
  • Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
  •  Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items.
  • Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
  • Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.

Operations

  • Maintain and control inventory
    • List parts accurately and timely on work orders
    • Keep truck stock by being proactive in replenishing
      • Anticipate parts required to meet or exceed goals.
      • Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
    • Report inventory on truck monthly
  • Communications
    • Respond to all phone calls from other SCI personnel within four hours
    • Respond to all emails within 24 hours
    • Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
  • Time Keeping
    • Accurate reporting of dispatch, arrival and completion times
      • Recognize that this data is analyzed and some customers receive reports based on response and resolution
    • Input and categorize time not spent on work orders accurately
    • Submit your time via Remote Tech every week no later than 9 a.m. Saturday.

Other

  • Maintain Security License by adhering to annual continuing education requirements
  • Ability to pass criminal background check and drug screen test
  • Valid Driver’s License and insurance
  • Report any moving traffic violations or accidents immediately

 

Essential job-related skills required:

  • Maintaining confidentiality of work related information and materials.
  • Effective organization and planning skills.
  • Customer Service
    • Strong customer service skills
    • Effective communication and interpersonal skills, including tact and diplomacy.
    • Ability to perform with bank personnel present and occasionally under pressure
    • Good judgment in what is appropriate to say and do
    • Instruct Bank personnel in use of equipment
    • Professional appearance and demeanor

Special physical or mental skills required:

  • Ability to multi-task and time management skills
  • Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
  • Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Ability to understand and follow instructions precisely
  • Ability to manage high stress situations in a calm manner.

Working conditions under which the job is performed:

  • Loud environment with multiple distractions at any given time.
  • Work is performed within extreme temperature ranges.

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