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Customer Service Representative/Collections
3 months ago
Summary
Responsible for contacting client customers with delinquent consumer accounts and securing payments. This is an onsite position located at our Sherman Oaks CA location.
Pay range: $17.00 - $20/HR
Essential functions:
- Manage a portfolio of accounts.
- Handle inbound and outbound calls according to company policies and procedures.
- Negotiate payments, settlements, and payment programs according to company guidelines.
- Meet department call and collection goals.
- Enter results into collection system using keyboard/computer, skip tracing.
- Adhere to compliance standards and practices.
Will Train Experience in the following a plus, but not necessary:
- CUBS, Outlook, Word & Excel computer system
- Telephone/dialer
- First /Third-Party Agency
- Data entry
- FDCPA Knowledge
- Bi-lingual, Spanish speaking
Benefits include:
- Medical, dental and vision insurance, vacation, sick time & 401K
- Monday-Friday/Daytime hours; may be some evenings and half-Saturdays.
- 2-week State-of-the-Art training paid
- Endless opportunities for growth and income
- Casual work dress code
- Fun, fast-paced environment
Qualifications
Education and Experience
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
To effectively perform in this position, the incumbent is required to:
- Use company computer and software systems (such as CUBS, Word and Excel).
- Deal effectively with debtors and clients.
- Calculate basic figures and amounts.
- Effectively communicate verbally and in writing with others.
- Meet performance standards
- Perform this job safely, without endangering the health or safety of him/her or others.
- Possess high school diploma or equivalent.
Benefits include:
- Medical, dental, vision, supplemental insurance
- Vacation, sick time, and floating holidays
- State-of-the-Art training
- Casual work dress code
- Opportunities for growth
ABOUT CAINE & WEINER
Caine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients. Our full suite of solution-based services provides our clients with individual customization and optimized recovery results.
City of Los Angeles residents only: Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Company DescriptionCaine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients. Our full suite of solution-based services provide our clients with individual customization and optimized recovery results.Company DescriptionCaine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients. Our full suite of solution-based services provide our clients with individual customization and optimized recovery results.