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Wheelchair Transportation Dispatcher

2 months ago

Malden, United States CATALDO AMBULANCE BUSINESS TRUST Full time
Job DescriptionJob Description

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.

Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.

While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state’s first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Wheelchair Transportation Dispatcher Description

A Wheelchair Transportation Dispatcher is an essential part of the Wheelchair Transportation Operations and is a great opportunity for someone who can provide excellent customer service, utilize multiple technologies, and multi-task while thriving in a fast-paced environment. The Wheelchair Transportation Dispatcher is responsible for speaking with healthcare facilities to schedule transportation needs, prioritizing trip volume to ensure patients arrive to appointments on time, monitoring vehicle locations, dispatching the most appropriate resource for each trip, and communicating relevant information with drivers. While this is a full-time opportunity, the hours and location may vary between Malden and Cambridge depending on operational need.

Wheelchair Transportation Dispatcher Responsibilities

  • Receives calls and speaks with healthcare facilities to obtain necessary information to schedule transportation needs
  • Monitor online portals for transportation requests
  • Enter trip information into computer aided dispatch (CAD) software
  • Prioritize trip requests with facilities in accordance with resources
  • Monitor vehicle locations and upcoming appointment times
  • Dispatch the most appropriate resource for each trip to ensure patients arrive to their appointments on time
  • Communicate relevant information with drivers and act as their primary point of contact for day-to-day trip related questions
  • Escalate issues and concerns to management team as needed
  • Complete end of shift report
  • Demonstrate flexibility and adaptability in responding to changing schedules and patient needs.
  • Participate in ongoing training and professional development opportunities to enhance your skills and knowledge.
  • Uphold the values and mission of Cataldo Ambulance Service, promoting a culture of excellence and compassion in all interactions.

Wheelchair Van Driver Job Requirements

  • CPR Certified (we will provide training and certification if needed)
  • Commitment to providing exemplary customer service
  • Strong communication skills
  • Ability to enter data at 20-30 words per minute while actively listening and processing a call
  • General operating knowledge of Microsoft Office is preferred
  • Pass a background check including CORI and a drug screen
  • Ability to sit for extended periods of time

Wheelchair Transportation Dispatcher Job Benefits

  • Starting wages $25/hour, commensurate with experience
  • Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees.
  • Company paid EMD and CPR training
  • Full time opportunities available