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Automotive Service Writer

2 months ago

Hopkinsville, United States Pennyrile Ford Full time
Job DescriptionJob DescriptionAutomotive Service Writer at Pennyrile Ford in Hopkinsville, KY

Pennyrile Ford in Hopkinsville, KY is seeking an experienced Automotive Service Writer to join our team. The ideal candidate will have a strong background in customer service and automotive knowledge. This position plays a crucial role in maintaining strong customer relationships and ensuring a seamless service experience.

Responsibilities:
  • Act as the main point of contact for customers scheduling automotive service appointments
  • Provide exceptional customer service by actively listening to customer concerns and addressing them promptly
  • Prepare accurate service estimates and communicate them clearly to customers
  • Coordinate with technicians to ensure timely completion of service jobs
  • Keep customers informed throughout the service process and provide updates on any additional repairs needed
Requirements:
  • Prior experience in customer service, preferably in an automotive setting
  • Strong communication skills and the ability to build rapport with customers
  • Knowledge of basic automotive repairs and maintenance
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented with a focus on providing excellent customer service


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