Senior Director of Operations

Job Title: Senior Director of Operations

Reports to: Chief Operating Officer

Job Summary

The Director of Operations will direct the manufacturing and warehouse operations including production, scheduling, maintenance, purchasing, warehousing, logistics and shipping & receiving. Develop and implement strategic plans and objectives for the operations organization. Manage and develop a team, providing feedback, coaching, and guidance to support their growth and success.

This is a high-growth opportunity for a talented and ambitious individual who aspires to an expanded leadership role within our company. The ideal candidate will possess a strong desire to learn our business, a willingness to take on increasing responsibility, and the potential to develop the skills and attributes necessary for an executive position like Vice President of Operations.

Supervisory Responsibilities

• Provide strong leadership, setting a positive example and fostering a collaborative work environment.
• Manage and develop a team, providing feedback, coaching, and guidance to support their growth and success.
• Set goals, plan work, and allocate tasks to ensure efficient utilization of resources and alignment with organizational objectives.
• Maintain open and effective communication channels within the team and with other stakeholders.
• Monitor team performance, provide timely feedback, and address performance issues as needed.
• Identify training and development needs and support the professional growth of team members.
• Resolve conflicts and make informed decisions to drive success.
• Ensure compliance with company policies and regulations.
• Drive the development and implementation of technology solutions to streamline operations and enhance efficiency.

Essential Duties

• Directs the manufacturing and warehouse operations including production, scheduling, maintenance, purchasing, warehousing, and shipping & receiving.
• Develop and implement strategic plans and objectives for the operations organization.
• Demonstrates transformational leadership behaviors in the improvement of Safety, Quality, Cost and Delivery performance measures.
• Collaborates with leadership team in formulating and establishing company policies and operating procedures.
• Ensure the optimal utilization of resources, equipment and facilities.
• Monitor, evaluate and improve the performance and efficiency of the operations processes and teams.
• Leads areas of responsibility to meet profit, business plan, and budget goals.
• Establish and maintain positive relationships with suppliers, customers and other stakeholders.
• Ensures the total operating objectives are accomplished in a timely and cost-effective manner.
• Ensure compliance with all relevant laws, regulations and policies.
• Report to the COO and provide regular updates and reports on the operations activities and results.

Required Skills and Abilities

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to plan, organize and oversee multiple projects and operations.
• Strong ability to understand, utilize, and perform analysis of financial statements.
• Knowledge of purchasing, manufacturing, logistics and warehousing best practices and standards.
• Proficiency in lean, continuous improvement and quality methodologies and tools.
• Commitment to safety, compliance and customer satisfaction.
• Analytical, problem-solving and decision-making skills.
• Proficiency with ERP, CRM and other relevant software systems. Microsoft Dynamics 365 technology stack experience is preferred.
• Experience in project planning and execution.
• Proven ability to provide leadership and identify opportunities for development to accomplish the company goals and objectives.

Education and Experience

• Bachelor's degree in business, engineering, operations management or related field or demonstrably equivalent experience and skills gained through relevant coursework, certifications, or on the job training.
• Master’s degree in business, engineering, operations management or related field preferred but not required.
• Minimum of 15 years of experience in operations management, preferably in a manufacturing, distribution or industrial setting.
• Proven track record of leading and managing successful operations teams and projects
• Experience in software implementation is a plus.
• Demonstrated experience in applying lean, continuous improvement and quality principles and practices.
• Certification in operations management, lean, quality or related field is a plus.

Physical Requirements

• Ability to stand, walk, and move around for extended periods of time.
• Capability to lift and carry objects of various weights.
• Proficiency in using hands, fingers, and arms for tasks such as typing and writing.
• Sufficient visual acuity to read documents and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication.
• Flexibility to bend, stoop, and reach low or high objects.
• Ability to perform physically demanding tasks, such as lifting, pushing, pulling, or carrying heavy objects.
• Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.
• Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.

Company Culture & Values

• A Commitment to Our Purpose (COMMITTED PEOPLE) – Our mission is to serve and build up our customers, suppliers, communities, and each other, guided by the principles of our Lord Jesus Christ. The commitment to serving and building up is easily seen in those employees that exemplify this value.
• Without Our Customers We Are Nothing (CUSTOMER FIRST) – We realize that we are blessed to serve our customers and without them, our company does not exist. They rely on us for their success and that is a responsibility we cannot take lightly. Our focus must be on serving them with as seamless communication and access to products as possible.
• Kind, Humble and Positive (HUMBLE) – These positive traits do not mean being a doormat to others. But when a person is kind, humble and positive it comes through in their genuine caring for those around them.
• A Desire For “Expert” (EXPERTS) – Our people want to be seen as the experts in their specific roles. From how we convert a bag efficiently and with highest quality, to knowledge of the product portfolio, to desiring to know more about tax or human resource policy – the desire for “expert” drives us in each of our roles.
• Intentional Growth – Developing of Self and Others (PERSONAL GROWTH)– Times, tools, and customer expectations change. Our team members are interested in developing themselves and those around them. We know that a stronger team is one that makes our customers and our fellow employees happier.
• Strong Work Ethic (HARD WORKERS) – The commitment to serve those around us is honorable and we respond to this by putting our strongest effort into that purpose.
• High Expectations of Self and Others (HIGH EXPECTATIONS) – We expect ourselves, and those around us, to put in our best effort. When others struggle, we help them align towards perfection. When we struggle, we are open and humble to hear it and course-correct accordingly.
• If It Isn’t Safe, We Don’t Do It (SAFETY) – All people deserve to return home to their loved ones safely and work in an environment where they can best execute their tasks safely. When choosing between safety and profit, safety and efficiency, safety and feelings, safety, and “x” – we choose safety.

Travel Requirements

This position requires frequent overnight travel and routine travel within the workday.

Driver Qualification

The ability to drive a company owned/leased vehicle or personal vehicle on behalf of the company is required. Inclusion in the company’s driver qualification program is required to drive a company owned/leased vehicle or personal vehicle.

Becoming a qualified driver includes:

• Agree to the company driving policies that apply to company owned/leased vehicle or personal vehicle as applicable.
• Possess and maintain a valid driver license and be a minimum of 21 years of age.
• Maintain an acceptable driving record, as evidenced by completion of a baseline motor vehicle record check and ongoing monitoring.
• When driving a personal vehicle on behalf of the company, must provide a copy of the declaration page from personal auto insurance that shows the policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident or if driving less than 5 hours/200 miles a year $50,000 bodily injury per accident/$10,000 property damage per accident or the state minimum, whichever is more). This requirement is initially and then annually thereafter.

This job description is intended as a general outline of the primary responsibilities of the position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary with or without notice.

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us and we will work with you to address your needs.