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$19/hr Medical Call Center Agent

4 months ago

Woodland Park, United States Paramount Staffing LLC Full time
Job DescriptionJob DescriptionCalling everyone in the medical field

We are currently hiring for an onsite Medical Call Center Representative who has previous experience working in a physician and/or medical office. This role will be in office in Woodland Park, New Jersey and our ideal candidate is fast-paced, professional, adaptable

Please see the details below and apply if you’re interested.

Job Title:
Medical Call Center Agent (Call Center Representative)

Location/Employment Type:
  • Woodland Park, New Jersey
  • Fulltime, Onsite/In Office

Pay: $19/hour (Paid Weekly)

Start Date: May 6th

Schedule Availability:
  • Monday through Friday 9:00 AM to 5:00 PM
  • Could be asked to stay later depending on call volume (6:00pm – 7:00pm)
    • Happy to discuss during preliminary interviews

Responsibilities:
  • Schedule office appointments following the steps as outlined in the policy and procedure manual.
  • Troubleshoot and resolve patient issues by redirecting the phone call to the appropriate physician's office or documenting the information through the computer.
  • Be knowledgeable of differences between participating and non-participating insurance.
    • Example: If the physician is non-participating, inform the patient they will be responsible for payment out of pocket.
  • Navigate multiple sites to check insurance eligibility (i.e. Navinet, Availity, United Healthcare Link, eTactics, etc.)
  • Document all interactions to include persons contacted and pertinent phone conversation.
  • Create a positive impression through effective telephone skills.
  • Perform all other duties as assigned.

Competencies:
  • Attendance & Punctuality - Arrives at meetings and appointments on time; Begins working on time; Ensures work responsibilities are covered when absent; Keeps absences within guidelines; Schedules time off in advance.
  • Communications - Exhibits good listening and comprehension; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods.
  • Customer Service - Displays courtesy and sensitivity; Manages difficult or emotional situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service.
  • Dependability - Commits to doing the best job possible; Follows instruction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions.
  • Job Knowledge - Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Uses resources effectively.
  • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests.
  • Written Communications - Edits work for spelling and grammar; Presents numerical data effectively; Varies writing style to meet needs; Writes professionally, clearly and informatively.

Requirements:
  • Must have obtained high school diploma or GED
  • Previous work experience in a physician and/or medical office. Experience speaking with patients and verifying insurance coverage
  • Ability to communicate with internal and external members effectively
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
    • Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Has the ability to use the following software programs and/or computer skills to successfully accomplish the essential duties of this job: Microsoft Office (Word, Outlook, Internet Explorer), experience working with an EMR.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.


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