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Case Management Representative
3 months ago
Job Details:
Title: Case Management Representative
Location: Phoenix, AZ
Duration: 06 months of contract | Onsite
Pay: $20/Hr. to $22/Hr.
Job Description:
- Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
- Provide consultation on general policy questions, drive resolution for less complex cases
- Identify cases requiring escalation and complete required documentation.
- Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
