Helpdesk Coordinator
1 week ago
Job Title: Helpdesk Coordinator
Employment Type: Full-Time
Travel: On-Site
Location: Knoxville, TN
Work Authorization – w2 eligible (US Citizens or active GCH)
Excellent Benefits: Medical. Vision & Dental, 401k w/ Match, PTO and much more
Salary: 55k+ annually plus annual bonus
Amazing Culture and very high opportunity and ceiling for growth Can’t miss opportunity with a company that invests in it’s people.
Summary:
The Helpdesk Coordinator will be responsible for providing technical support and assistance to employees across various departments. Working closely with the IT team, you will triage, prioritize, and resolve IT-related issues to ensure minimal downtime and disruption to production processes. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Responsibilities:
· Serve as the primary point of contact for IT support requests from employees, both in person and via phone/email.
· Triage incoming support tickets, prioritize issues based on urgency and impact, and escalate complex problems to the appropriate IT personnel.
· Provide timely and effective resolution of technical issues, including hardware/software troubleshooting, password resets, and system configurations.
· Document all support activities, including ticket creation, updates, and resolutions, in the helpdesk ticketing system.
· Maintain an organized inventory of IT equipment, peripherals, and software licenses, ensuring availability and accuracy.
· Assist with the setup, configuration, and deployment of computer systems, printers, and other IT equipment as needed.
· Collaborate with IT staff to identify recurring issues and recommend solutions to improve efficiency and reduce downtime.
· Conduct user training sessions and create documentation to educate employees on IT best practices and procedures.
· Stay informed about industry trends and new technologies, and participate in professional development activities to enhance technical skills and knowledge.
· Provide both in person and remote support within a manufacturing & warehouse environment.
Qualifications:
· High school diploma or equivalent required; two year degree or higher in Information Technology or related field preferred.
· Proficiency in monitoring tools such as SCCM, Intune, PDQ or similar strongly preferred.
· Experience in supporting Windows, VoIP Systems, o365, SaaS, Applications, AV equipment, hardware & software.
· Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.
· Strong problem-solving abilities and attention to detail.
· Ability to work independently and prioritize tasks in a fast-paced environment.
· Customer service-oriented mindset with a commitment to delivering high-quality support.