Customer Support Rep

2 weeks ago

Atlanta, United States Telrite Holdings Full time
Job DescriptionJob DescriptionCustomer Support Rep - Telecom

The customer support agent will perform work remotely mainly serving H2O Wireless retailers that operate on the H2O Direct retailer portal. The agent will take calls from retailers and customers answering questions or addressing concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to needs or issues and providing helpful solution to meet the current and future needs of the organization.

About the Company

Telrite Holdings, Inc. is a privately held telecom company headquartered in Covington, Georgia, approximately 30 miles east of downtown Atlanta. With a secondary office in Marietta, GA, which houses our IT and technical operations, we are a leading provider of wireless services nationwide. Our brands, including PureTalk, H2O, and Life Wireless, utilize the nation's largest GSM networks to serve a diverse customer base. At Telrite Holdings, we offer a competitive compensation and benefits package, promote work-life balance, and provide a unique work environment at our Covington headquarters.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Take inbound/outbound calls, provide accurate satisfactory answers to questions & concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Guide callers through basic troubleshooting, navigation of company website or using H2O Wireless products or services.
  • Review customer’s accounts, providing updates and information about billing, transactions, orders or other account related items.
  • Collaborate with other customer care associates and leadership to improve customer services.
  • Assisting customers concerns via correspondence.

Required Skills/Abilities

  • Excellent verbal and written communication skills.
  • Bilingual (Japanese and English)
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Comfortable working in a fast paced atmosphere.
  • Proficient with Microsoft office suite or related software.
  • Ability to work independently.
  • Organizational/Detailed oriented skills.

Education/Experiences

  • High school diploma or equivalent
  • 2 - 3 years in a call center environment, or 2 or more years of customer service experience.
  • Passion for delivering great customer service.
  • Solid problem solving, troubleshooting skills.
  • Ability to multi-task with detail and accuracy

Please apply now. Thank you for your interest

Note that job information in this posting is not all-inclusive. Other duties and responsibilities may be assigned and are subject to change based on business needs and management directives. Benefits are subject to eligibility rules. No phone calls, site visits, agencies, or solicitations, please. Relocation or sponsorship assistance is not available. While we would like to respond to every inquiry, the volume of submissions prevents us from contacting those that are not close matches for consideration. Life Wireless and its affiliates are equal-opportunity employers, dedicated to promoting a dynamic, culturally diverse, and drug-free work experience.

  • Customer Support Rep

    4 weeks ago

    Atlanta, United States Telrite Holdings Full time

    Job DescriptionJob DescriptionCustomer Support Rep - TelecomThe customer support agent will perform work remotely mainly serving H2O Wireless retailers that operate on the H2O Direct retailer portal. The agent will take calls from retailers and customers answering questions or addressing concerns they may have. Duties include handling many inbound and...

  • Customer Support Rep

    1 month ago

    Atlanta, United States Telrite Holdings Full time

    Job DescriptionJob DescriptionCustomer Support Rep - TelecomThe customer support agent will perform work remotely mainly serving H2O Wireless retailers that operate on the H2O Direct retailer portal. The agent will take calls from retailers and customers answering questions or addressing concerns they may have. Duties include handling many inbound and...

  • Customer Support Rep

    2 weeks ago

    Atlanta, United States Telrite Holdings Full time

    Job DescriptionJob DescriptionCustomer Support Rep - TelecomThe customer support agent will perform work remotely mainly serving H2O Wireless retailers that operate on the H2O Direct retailer portal. The agent will take calls from retailers and customers answering questions or addressing concerns they may have. Duties include handling many inbound and...

  • Customer Service Rep

    5 days ago

    Atlanta, United States Arrow Exterminators Full time

    Hey there, future customer service rockstar! Are you ready to embark on a thrilling career journey with Arrow Exterminators in Atlanta, GA? Buckle up, because we're not your average home improvement company we're a tight-knit family committed to revolutionizing the industry. And guess what? We're on the lookout for passionate individuals like you to join...

  • Customer Service Rep

    6 hours ago

    Atlanta, Georgia, United States Arrow Exterminators Full time

    Hey there, future customer service rockstar Are you ready to embark on a thrilling career journey with Arrow Exterminators in Atlanta, GA? Buckle up, because we're not your average home improvement company we're a tight-knit family committed to revolutionizing the industry. And guess what? We're on the lookout for passionate individuals like you to join our...

  • Customer Service Rep

    2 weeks ago

    Atlanta, United States Arrow Exterminators Full time

    Job DescriptionJob DescriptionHey there, future customer service rockstar! Are you ready to embark on a thrilling career journey with Arrow Exterminators in Atlanta, GA? Buckle up, because we're not your average home improvement company – we're a tight-knit family committed to revolutionizing the industry.And guess what? We're on the lookout...

  • Account Manager

    2 days ago

    Atlanta, United States Rep-Lite Full time

    **Exciting Opportunity: Account Manager**: **Why You'll Love Working with Us**: We're driven by innovation and excellence. As an Account Manager, you'll be key to our growth and client satisfaction. Join our dynamic, supportive environment where your contributions are valued, and your career can thrive. Help us revolutionize healthcare with our...

  • Account Manager

    17 hours ago

    Atlanta, United States Rep-Lite Full time

    Job DescriptionJob DescriptionExciting Opportunity: Account ManagerWhy You'll Love Working with Us:We're driven by innovation and excellence. As an Account Manager, you'll be key to our growth and client satisfaction. Join our dynamic, supportive environment where your contributions are valued, and your career can thrive. Help us revolutionize...

  • Customer Sales Rep

    4 weeks ago

    Atlanta, United States LST Group LLC Full time

    Job DescriptionJob DescriptionCustomer Sales RepAre you tired of changing compensation plans? Commissions slashed because of “market conditions”?Locked in at a $45,000 salary forever?LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of...

  • Customer Sales Rep

    3 weeks ago

    Atlanta, United States LST Group LLC Full time

    Job DescriptionJob DescriptionCustomer Sales RepAre you tired of changing compensation plans? Commissions slashed because of “market conditions”?Locked in at a $45,000 salary forever?LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of...

  • Customer Sales Rep

    4 weeks ago

    Atlanta, United States LST Group LLC Full time

    Job DescriptionJob DescriptionCustomer Sales RepAre you tired of changing compensation plans? Commissions slashed because of “market conditions”?Locked in at a $45,000 salary forever?LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of...

  • Customer Sales Rep

    4 weeks ago

    Atlanta, United States LST Group Full time

    Customer Sales Rep Are you tired of changing compensation plans? Commissions slashed because of “market conditions”? Locked in at a $45,000 salary forever? LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of logistics experience and an...

  • Customer Sales Rep

    2 weeks ago

    Atlanta, United States LST Group LLC Full time

    Job DescriptionJob DescriptionCustomer Sales RepAre you tired of changing compensation plans? Commissions slashed because of “market conditions”?Locked in at a $45,000 salary forever?LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of...

  • Customer Sales Rep

    2 weeks ago

    Atlanta, United States LST Group LLC Full time

    Job DescriptionJob DescriptionCustomer Sales RepAre you tired of changing compensation plans? Commissions slashed because of “market conditions”?Locked in at a $45,000 salary forever?LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of...

  • Customer Sales Rep

    2 weeks ago

    Atlanta, United States LST Group LLC Full time

    Job DescriptionJob DescriptionCustomer Sales RepAre you tired of changing compensation plans? Commissions slashed because of “market conditions”?Locked in at a $45,000 salary forever?LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of...

  • Customer Sales Rep

    2 weeks ago

    Atlanta, United States LST Group Full time

    Customer Sales Rep Are you tired of changing compensation plans? Commissions slashed because of “market conditions”? Locked in at a $45,000 salary forever? LST Group is currently seeking customer sales reps with extensive flatbed, equipment, building supply, and machinery knowledge.  The ideal candidate has 5+ years of logistics experience and an...

  • Territory Sales Associate

    3 weeks ago

    Atlanta, United States Rep-Lite Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Territory Sales Associate (TSA) is a field base sales position, requiring you to work remotely from a home base within a designated geography. The TSA position will have a focus on product training, clinical application, and occasional case support. This includes providing expertise to current customers and...

  • Territory Sales Associate

    2 weeks ago

    Atlanta, United States Rep-Lite Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Territory Sales Associate (TSA) is a field base sales position, requiring you to work remotely from a home base within a designated geography. The TSA position will have a focus on product training, clinical application, and occasional case support. This includes providing expertise to current customers and...

  • Clinical Specialist

    3 weeks ago

    Atlanta, United States Rep-Lite Full time

    SUMMARY OF POSITION: The Clinical Specialist (Educator) plays a crucial role in providing comprehensive education and support to healthcare professionals on the utilization of cutting-edge medical devices across various healthcare settings, with a primary focus on operating rooms, surgical ICUs, and post-surgical care units. This role exclusively...

  • Clinical Specialist

    2 weeks ago

    Atlanta, United States Rep-Lite Full time

    SUMMARY OF POSITION: The Clinical Specialist (Educator) plays a crucial role in providing comprehensive education and support to healthcare professionals on the utilization of cutting-edge medical devices across various healthcare settings, with a primary focus on operating rooms, surgical ICUs, and post-surgical care units. This role exclusively...