Retail Customer Service Associate

2 weeks ago

Denver, United States Essential Impact Marketing Full time
Job DescriptionJob Description

We are a dynamic group of motivated business professionals We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability. As a business, we highlight customer focus. Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.

The best Retail Customer Service Associates are always excited to help customers. Someone in this role demonstrates characteristics including being patient, empathetic, and passionately representing the brand. The Retail Customer Service Associate loves to talk and understand the value of good communication skills. They can put themselves in the customers’ shoes and advocate for them when needed. Customer feedback is crucial, and the Retail Customer Service Associate can gather that for our company. Problem-solving also comes naturally to Retail Customer Service Associates, and they are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.

 

Responsibilities of the Retail Customer Service Associate:

  • Receives and Processes customer purchase orders in person
  • Enters orders received through direct interactions with customers
  • Enters electronic, paper, and manual orders online
  • Verifies and confirms customer orders and delivery expectations.
  • Quotes prices according to uniform pricing strategy and current market pricing.
  • Tracks order exceptions and maintains as needed.
  • Sales with Preferred Customers
  • Direct Customer Service with new and current customers

Ideal Qualities of the Retail Customer Service Associate:

  • Seeks good communication and cooperation within our organization
  • Coordinates all routine aspects of customer orders, requests, and inquiries
  • Identifies and uses internal resources as needed to complete tasks
  • Supports team goals
  • Is receptive/flexible/adaptable to change
  • Understands, generally, about competitors and their services

Requirements of the Retail Customer Service Associates:

  • Bachelor’s degree preferred
  • Customer service, customer solutions, and/or sales experience.
  • Leadership role without formal authority
  • Effective decision making
  • Displays effective interpersonal & communication skills (internal/external)
  • Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
  • Achieves mutual understanding by summarizing & reviewing agreements
  • Actively listens.
  • Demonstrates an understanding of our client’s products and services
  • Recognizes and responds to new/additional opportunities at existing customers
 

***This role is set to start within the next two weeks, therefore local candidates are preferred who can begin the interview process as soon as possible***


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