Counter Sales
2 weeks ago
Billings Metropolitan Area, United States
TNT Springs
Full time
Job DescriptionJob DescriptionHere’s what you’ll be doing:
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the companies guidelines; deals directly with customer complaints stemming from parts issues.
- Assist customers with their truck and trailer suspension needs
- Be able to multi-task.
- Answering multiple telephone lines.
- Encourage the sale of branded parts.
- Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
- Establish processes to ensure accuracy between inventory and computer records.
- Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
- Assure that all parts are properly tagged .
- Notify all special-order customers upon arrival of parts.
Here’s what you’ll need:
- Experience in an truck & trailer suspension helpful but will train the right person.
- Ability to read and comprehend job-related instructions and information whether electronic or paper-based
- Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
- High School diploma or equivalent required
- Must have the ability to move about the parts department and have computer skills
- Ability to meet the physical requirements of the role (i.e. lift over 100lbs.)
- A valid in-state driver's license and a good driving record, per company standards
