Service Appointment Coordinator

4 weeks ago

Devon, United States Audi Devon Full time
Job DescriptionJob Description

We are seeking a Service Appointment Coordinator to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Automotive experience is a plus, but not necessary - we encourage applicants with retail, hospitality and customer service experience to apply

Responsibilities:

  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Schedule service appointments
  • Reschedule missed service appointments
  • Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance
  • Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
  • Assist with answering customer inquiries and problems by routing customer to the contact and or department
  • Assist with cashiering and closing customer tickets

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionHonest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives that are only limited by your willingness to perform. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.Company DescriptionHonest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives that are only limited by your willingness to perform. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

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