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Repairs Coordinator
4 months ago
Title: General Clerical/Repair Coordinator
Location: Danvers MA, 01923
Duration: 6 Months Contract (Possible Temp To Hire)
Shift: 8:00 am to 5:00 pm(Monday to Friday)
Job Description:
The Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.
Job Duties
• Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.
• Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests.
• Coordinates and requests external vendor RMAs.
• Ensures OEM customer failure analysis response requirements are satisfied.
• Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.
• Maintains continuous communication with customers and internal stakeholders regarding repair status.
• Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.
• Determines warranty status and requests purchase orders from customers when required.
• Creates or issues sales orders, purchase orders or shippers related to repairs.
• Reports metrics to management as required.
• Performs other duties as assigned.
Education & Experience
Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.
Knowledge, Skills, Abilities
• Experience working in Microsoft Dynamics SL and SharePoint a plus.
• Proficiency with Microsoft Office.
• Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
• Strong written and verbal communication skills
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.Company DescriptionIntellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website www.intellyk.com.\r
We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you.