Desktop Specialist

EHC is currently looking for a Desktop Specialist for a client in the Shreveport, TX area.

Duties/ Responsibilities:

• Deploy desktop application software.
• Provide technical assistance for all levels of end users, from frontline to C-Suite.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
• Provide support for employee lifecycle (new hires, moves, terminations).
• Provide printer administration, including service call management and replacing toners.
• Provide support for periodic inventories of IT resources.
• Engage in IT-related projects to grow knowledge and skills.
• Perform other duties as assigned.

Qualifications:

• Strong work ethic and follow through of tasks to completion.
• Ability to successfully and efficiently work independently and as a team member.
• Excellent written and oral communication skills in the English language.
• Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
• Extensive knowledge of Windows 10/11, Android, iOS, and printers.
• Critical thinking, independent analysis, communication and problem solving.
• Mindful of SLAs and uses good judgement when following escalation path.
• Excellent time management and multitasking skills.

Environmental Expectations:

• Work Environment- 90% office, 10% outside or warehouse conditions.
• Travel – 10% - Coverage of local sites as needed.
• Physical Requirements—Daily Work will involve sitting or standing for extended periods of time. It may also require lifting and carrying up to 25 lbs.