Customer Service Specialist

1 week ago

Carlsbad, United States Eastridge Workforce Solutions Full time
Job DescriptionJob Description

Eastridge is teaming up with an exciting medical supply company, who is dedicated to making a difference in people's lives by providing essential medical supplies efficiently and effectively. This company has a growing team committed to exceptional customer service, quality products, and timely deliveries.

Job Description:

As a Customer Service Specialist, you will be at the forefront of our mission to provide outstanding support to our customers. This role requires an individual who is not only customer service-oriented but also understands the critical importance of timely delivery of medical supplies.

Responsibilities:

  • Respond to customer inquiries via email and phone promptly and courteously, ensuring all questions and concerns are addressed satisfactorily.

  • Handle order processing, including taking orders, verifying shipping addresses, and ensuring accurate billing information.

  • Coordinate with our warehouse team to ensure orders are fulfilled accurately and on time.

  • Assist with shipping and packaging orders during peak periods or when it is an "all hands on deck" situation.

  • Proactively monitor order statuses and resolve any issues that may arise, such as delays or discrepancies.

  • Maintain accurate records of customer interactions and transactions.

  • Continuously seek opportunities to improve processes and enhance the overall customer experience.

  • Stay up-to-date with product knowledge and company policies.

Requirements:

  • Excellent communication and interpersonal skills.

  • Proven experience in a customer service or related role, preferably within the medical supplies industry.

  • Ability to handle multiple tasks simultaneously in a fast-paced environment.

  • Strong attention to detail and problem-solving skills.

  • Proficiency in using CRM software and Microsoft Office Suite.

  • A team player with a positive attitude and a willingness to go above and beyond to ensure customer satisfaction.

  • A commitment to upholding the highest standards of integrity, professionalism, and confidentiality.

Location: Carlsbad

Salary: $25/hour

Schedule: Full-time

How to Apply:

If you're passionate about providing exceptional customer service and have experience in the medical supplies industry, we'd love to hear from you Please submit your resume for immediate consideration.

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