Operations Assistant
2 weeks ago
Immediately hiring an Operations Assistant for a national luxury consumer goods company As an Operations Assistant, you will be responsible for coordinating refunds, interfacing with clients, working with couriers, and financial reporting. This organization is consistently recognized as an industry leader and top employer - offering excellent compensation, flexible schedule, and hybrid remote work schedule
Responsibilities
- Deliver exceptional customer-centric service and order management to internal & external customers.
- Coordinating details for replacement parts with designers, architects, and installers – sometimes the end user.
- Assist with Quarter End A/R aging reports, to rectify any outstanding balances
- Assist in the negotiation of estimates
- Process Returns and Credit requests received from the field
- Set up client pickups via FedEx and work with freight couriers
- Prepare FedEx labels and correspond with clients via email in reference to returned product
- Assist with Quarter End A/R aging reports, to rectify any outstanding balances
Qualifications
- Bachelor's degree preferred
- 2+ years of customer service experience
- Experience working in operations/logistics a plus
- Professional business writing and communication skills
- Strong Proficiency in Microsoft Office (Word, Excel)
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