Coordinator/Clark

Job Title: General Clerical
Location: 6 Cherry Hill Drive, Danvers- MA 01923
Pay Rate: $25 - $28 Per HR.

JOB DUTIES
• Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.
• Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs.
• Ensures OEM customer failure analysis response requirements are satisfied.
• Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.
• Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.
• Determines warranty status and requests purchase orders from customers when required.
• Creates or issues sales orders, purchase orders or shippers related to repairs.
• Reports metrics to management as required.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES
• Experience working in Microsoft Dynamics SL and Sharepoint a plus.
• Proficiency with Microsoft Office.
• Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
• Strong written and verbal communication skills.