Service Technician
4 weeks ago
Job Description
This is a fast-paced position that requires the candidate to easily adapt to change and work both independently and as part of a team. The primary function of the position is to travel to customer’s sites to set-up, start-up, repair and technical support of machinery and equipment. Travel is required on a regular basis.
Responsibilities
· Machine installation, service, and repair – travel required
· Customer training
· Attending to the needs of the customer whenever required
· Phone support – trouble shooting customer calls and assisting with part calls
· Assist sales department by requesting quotes with the appropriate vendor
· Getting a final acceptance form signed by customer
· Work on the production floor with machine builds while being back in house
· In house machine testing
Knowledge and Skill Requirements
· Must have a valid driver’s license and car insurance
· Well versed with machine electrics/controls: AC & DC circuits, AC & DC drives, three phase motors, pneumatics, and PLC’s
· Mechanically inclined (previous machine assembly experience a plus)
· Willing to travel regularly; travel is generally weekdays with an occasional weekend, some international travel may be required
· Strong organization skills
· Must have a positive attitude
· Strong people skills
· A professional exterior and attitude
· Excellent customer service skills and demonstrable experience
· Ability to quickly adapt to change and work in a fast-paced environment
· Articulate and good telephone manner
· Keen eye for attention to detail and ability to follow procedures
· Strong sense of initiative and a “can do” attitude
· Ability to work independently and as part of a team
· Positive attitude and willingness to perform tasks outside this description if asked
Experience in the following programs/processes is required
· Microsoft Office including Word, Excel and Outlook
· Adobe Reader and/or Acrobat
Experience in the following programs/processes is not required, but a plus
· Microsoft SharePoint
· Microsoft OneNote
· Epicor Accounting Software
· ISO Certification
· System 100
Company DescriptionFor over 30 years Quantum Design has strived to meet the needs of our customers by providing quality equipment, reliable and speedy service and innovative design. Quantum Design is a leading manufacturing and engineering company in the North Illinois area. Quantum Design has grown over the years to acquire 5 unique product lines, an in-house panel building shop, a full service machine shop and an experienced service team. Quantum Design employs skilled machine builders, panel wirers and machinists and our engineering team features years of experience in Controls, Electrical and Mechanical engineering.Company DescriptionFor over 30 years Quantum Design has strived to meet the needs of our customers by providing quality equipment, reliable and speedy service and innovative design. Quantum Design is a leading manufacturing and engineering company in the North Illinois area. Quantum Design has grown over the years to acquire 5 unique product lines, an in-house panel building shop, a full service machine shop and an experienced service team. Quantum Design employs skilled machine builders, panel wirers and machinists and our engineering team features years of experience in Controls, Electrical and Mechanical engineering.
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