Tier 1 Tech Support

1 month ago


Mechanicsburg, United States Abel Personnel Full time
Job DescriptionJob Description

Are you passionate about providing exceptional customer service while delving into technical problem-solving? We're seeking a motivated individual to join our team as a Tier 1 Tech Support rep. In this role, you'll be at the forefront of assisting customers with their technical inquiries and ensuring prompt resolution within mandated service levels.

About the Tier 1 Tech Support role:

  • $19-$22/hr
  • 8 a.m. - 6 p.m. OR 10 a.m. - 8 p.m.
  • Mechanicsburg, PA

Tier 1 Tech Support Responsibilities:

  • Receive and respond to all communications within mandated service level
  • Diagnose and resolve all identified Tier 1 troubleshooting opportunities with >85% First Call Resolution
  • Assist with accessing the portal
  • Walk retailers through utilizing the portal
  • Basic Kiosk Hardware Troubleshooting (Cable Seating, Paper Loading)
  • Basic Kiosk Software Troubleshooting (network issues, accessing device level settings)
  • Pairing printers to Hive 2.0
  • Calibrating touchscreens
  • Gather and document all information within the ticket

Tier 1 Tech Support Qualifications

  • 1-2 years of experience in customer and/or technical support
  • Strong attention to detail
  • Problem-solving
  • Strong documentation abilities
  • Technical curiosity
Company DescriptionAbel Personnel, a family-owned company since 1969, is one of the oldest staffing firms in Central Pennsylvania. With locations in Lemoyne and Harrisburg, the firm provides a comprehensive range of flexible staffing, placement, and recruitment services across a wide variety of industries and job markets. Personal attention to both our clients and candidates helps us achieve the best matching of people with positions.
In addition to the position above, our clients are seeking to fill many positions including clerical, administrative, accounting, human resources, sales, substitute teaching, nurses, and more

Abel Personnel, Inc. is an equal opportunity employer with a policy that provides equal employment opportunities for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other conditions of employment.Company DescriptionAbel Personnel, a family-owned company since 1969, is one of the oldest staffing firms in Central Pennsylvania. With locations in Lemoyne and Harrisburg, the firm provides a comprehensive range of flexible staffing, placement, and recruitment services across a wide variety of industries and job markets. Personal attention to both our clients and candidates helps us achieve the best matching of people with positions.\r
In addition to the position above, our clients are seeking to fill many positions including clerical, administrative, accounting, human resources, sales, substitute teaching, nurses, and more\r
\r
Abel Personnel, Inc. is an equal opportunity employer with a policy that provides equal employment opportunities for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other conditions of employment.

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