IT Helpdesk Technician

Job DescriptionJob Description

SUMMARY 
The IT Helpdesk Technician will provide technical assistance and answers to users questions, assist users by troubleshooting problems with computer hardware or software, and resolve computer-related issues. A desirable candidate will be someone who enjoys working with cross-functional teams and has a customer service, quality first mindset. Collaboration, learning and exchanging ideas are key components of our team, and we are seeing someone who shares those values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  (Other duties may be assigned)

• Provide professional assistance for all equipment failures and service issues for all users within a timely manner (as established by the Service Level Agreement Times).
• Log time and problem resolutions into the ticketing system in a timely manner. Fully document problems and resolutions in the ticket for historical purposes, preferably before starting new tickets.
• Follow-up on tickets in a timely manner, communicate with users so they are informed about the status of their tickets or to ensure service has been restored and the ticket can be closed.
• Troubleshoot general computer hardware and software issues.
• Troubleshoot Windows, Office 365, printer, and general network issues.
• Troubleshoot general connectivity, wired and wireless issues.
• Setup new laptop and desktop stations as well as perform maintenance on existing equipment.

EDUCATION AND/OR EXPERIENCE 

• Bachelor's degree in Computer Science, Information Systems, or related field preferred or equivalent of an Associate's degree in an IT related field with computer operations training.
• At least three years of experience in customer technical support highly preferred.
• Strong oral and written communication skills in a clear and concise manner.
• Good knowledge of computer hardware with the ability to assemble a computer.
• Team player, proactive, organized, reliable, and self-motivated.
• Attention to detail, good cable management, and good documentation skills.
• Ability to maintain the confidentiality of sensitive information.
• Available for planned support and emergencies outside normal business hours.

 

Company DescriptionWe're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.Company DescriptionWe're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.

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