Property Ambassador

Job DescriptionJob Description

Property Ambassador

Why go to a 9-5 when you can work with people and have a flexible schedule?

 

We Are:

A corporate housing provider of furnished housing for mid term rentals to companies, traveling medical professionals, business men and women, individuals and families.

 

We Are Looking For:

Someone who is energetic with a positive attitude who loves to make people happy. You should have strong customer service skills, be adept with technology, be able to work independently and love going the extra mile.

 

You’ll Enjoy:

A flexible schedule, working with people and a different routine everyday.

 

You Must Be:

Good with people, responsive to guest requests whether in person, phone or email, have excellent customer service skills demonstrated by being willing to go the extra mile.

 

Property Ambassador Job Description

Responsible for the overall management of assigned units including the guest’s experience, marketing, administration and quality control.

Guest Experience - to ensure all guests enjoy their unit, their stay and their interaction with the company and those associated with the company.

• Conduct orientation for new guests to the people, property and company
• Arranging for key exchange
• Make guest move in as smooth as possible
• Investigate and resolve guest complaints and concerns in a timely and efficient manner
• Maintain timely communications with guests

Quality Control - to ensure that each unit is guest ready.

• Coordinating the unit turn
• Hiring cleaners and other specialized vendors
• Shopping for items that need replacement
• Decorating
• Assembling furniture and hanging pictures
• Restock cleaning supplies
• Finishing touches for the unit

Marketing - to increase brand awareness, leads and industry relationships.

• Develop and maintain a social media presence
• Advertise to increase qualified leads
• Keep occupancy rates high
• Obtain referrals from existing guests
• Promote and show units to prospective guests
• Develop and maintain relationships with property managers and property owners

Administration - to ensure inbound requests and inquiries are handled appropriately and all paperwork is in compliance.

• Negotiate, prepare and enforce leases
• Complete all required paperwork for new guests
• Collect security deposits
• Ensure compliance with relevant laws and regulations
• Enforce terms of rental agreements
• Enforce occupancy policies and procedures
• Answer the phone, respond to emails and texts
• Handle requests and inquiries in a timely and efficient manner
• Process applications and follow up with applicants
• Establish appropriate rental rates by conducting market research, determining costs and considering profit goals
• Prepare and distribute monthly statements
• Ensure timely payments and collections
• Coordinate default proceedings
• Check and pay all bills and invoices
• Maintain receipts and records of payments
• Monitor and complete maintenance and repairs efficiently and cost-effectively
• Ensure security of premises and maintain security devices
• Organize incoming and outgoing inspections and prepare inspection reports
• Implement preventative maintenance program

Key Skills and Competencies

• Communication
• Technology
• Customer service
• Organization
• Attention to detail

 

This position will start out part time and turn into a full time position with added responsibility, higher salary + benefits for the right candidate.

Apply Now for a great opportunity in an exciting and growing industry. Along with your resume, please bring a list of 3 mid-term rental companies in the Raleigh-Durham-Cary area to your first interview.

Company DescriptionWe are a corporate housing provider of furnished housing for mid term rentals to companies, traveling medical professionals, business men and women, individuals and families.Company DescriptionWe are a corporate housing provider of furnished housing for mid term rentals to companies, traveling medical professionals, business men and women, individuals and families.

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