Client Service Representative

4 weeks ago

City of Industry, United States Golden West Packaging Group Full time
Job DescriptionJob Description

Client Services Rep - Hybrid

Location: City of Industry

Who is Golden West Packaging Group?

We are a leading West Coast mill-independent specialty packaging and printing business. We are the people behind the innovative packaging solutions that make it possible for our customers’ products to reach our community – at home, school, work, at play, and everywhere in between.

 

With 13+ manufacturing facilities located in California, Washington state, and China our extensive production capabilities include structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. Our advanced, environmentally sustainable paper packaging solutions are essential and serve a wide range of well-known customer brands across multiple industries including food, life-science tech and medical device, agriculture, wine, high tech, pharma, cosmetics, and many more

 

 

Why is Golden West Packaging Group “THE” place to work?

We are a well-established, growing company in a stable and essential industry that is re-imagining itself and transforming to be a place where everyone knows everyone, where you can make a difference, and where you can learn and grow professionally.

We are focused on safety and building an employee-centric work environment where team members can experience camaraderie, belonging, relevance, achievement, and career advancement.

As the packaging and logistics sector continues to grow, we’re growing with it and creating new opportunities. Come make your mark at a company that strives to celebrate your individuality, skills, and talents.

At Golden West Packaging Group, you’ll feel the difference and make a difference

 

The Role You’ll Play

 

Part of a team where you will provide exceptional customer service by partnering with cross functional teams that together make our packaging solutions possible; sales, finance, design, procurement, production, order fulfillment and order deployment services teams with the goal to design, research, make, manage and process client orders with the utmost care towards customer satisfaction.

 

What You’ll Do

 

· Supports team members in communications between the client and our internal teams by collaborating with sales, design, manufacturing, and logistics department teams to oversee and manage client orders ensuring clients receive their products/services on-time and in-full.

· Collaborate with design, pricing, sales and production teams on client new product design request to ensure product design details meet needs and product specifications

· Interact with clients to effectively address inquiries, requests and/or complaints in a timely manner through use of a solve by “Solve by Sundown” guideline to client inquiries and problems

· Build strong professional relationships with clients by accurately entering, tracking and managing orders from start to finish ensuring accurate, on-time and in-full delivery of packaging products and services

· Stay current on industry trends, techniques and technologies. Self-directed learner, actively involved in own development though stretch assignments and professional development goals

· Collaborate with CSM, design and manufacturing teams to review client needs and find creative solutions to improve product performance, quality and/or cost effectiveness

· Pull and review client order history and/or client inventory to proactively communicate order status, order delivery updates, and/or to proactively collaborate with client representatives on any order issue resolution

· Use sound judgement, solid decision making and effective interpersonal communication and listening skills to successfully manage all client calls and identify “win-win” solutions involving any client order issues that may arise. Collaborate with team members and CSM when clarification is needed

 

What You’ll Need

 

  • High School Diploma or GED
  • 1-2 years, packaging or print industry experience a must+
  • 2 years working with a manufacturing company
  • 2 + years working in a customer service or support role, account management
  • Excellent written and oral communication skills
  • Excellent and proven interpersonal relationship building skills
  • Excellent organization skills with the ability to multi-task
  • Adaptable, can quickly adjust and identify appropriate and sound solutions to unexpected situations
  • Strong computer literacy with intermediate skills in Microsoft Office – Outlook, Word, Excel

 

 

What You’ll Get

· Competitive total compensation package

· Comprehensive benefits package including medical, vision, dental, life insurance, and 401K plan with employer contribution.

· Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning and support services

· 10 paid holidays per year

· 2 weeks paid vacation which increase based on years of service

· Golden Star Award recognition program

· Progressive employee referral program

· A welcoming and supportive work environment

· Professional development and career growth opportunities

 

If this sounds like a place for you and if you have what it takes to push boundaries and seize opportunities, we invite you to apply today

 

Golden West Packaging Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind.

Similarly, we are a drug-free workplace and strive to maintain a safety-focused work environment for all.

The final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range allow for future and continued salary growth. The expected pay range at the time of hire is: $19.00hr -33.00hr.

 

 

 

Company DescriptionGolden West Packaging Group provides innovative, environmentally sustainable, paper packaging. We are the kind of small, growing company that is reimagining itself where everyone knows everyone, where you can learn and growth your career, and where you can feel that your good work counts, makes a difference, and is recognized, with the stability of a long-established business and industry.

We endeavor to provide a safe, team-focused, employee-centric work environment where team members can experience more belonging, relevance, and career growth as we grow.

With 13 manufacturing facilities primarily in California and Washington state, our extensive production capabilities include structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. Our advanced, environmentally sustainable packaging solutions serve a wide range of well-known customer brands across multiple industries including agriculture, food services, medical device, food products, wineries, high tech, pharma, cosmetics and many more

We are a well-established, growing company in a stable industry that is re-imagining itself to be a place where everyone knows everyone, where you can make a difference, and where you can learn and grow professionally.

We are focused on safety and building an employee-centric work environment where team members can experience camaraderie, relevance, and career advancement.

As the packaging and logistics sector continues to grow, we’re growing with it and creating new opportunities. Come make your mark at a company that strives to celebrates your individuality, skills, and talents.Company DescriptionGolden West Packaging Group provides innovative, environmentally sustainable, paper packaging. We are the kind of small, growing company that is reimagining itself where everyone knows everyone, where you can learn and growth your career, and where you can feel that your good work counts, makes a difference, and is recognized, with the stability of a long-established business and industry.\r
\r
We endeavor to provide a safe, team-focused, employee-centric work environment where team members can experience more belonging, relevance, and career growth as we grow. \r
\r
With 13 manufacturing facilities primarily in California and Washington state, our extensive production capabilities include structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. Our advanced, environmentally sustainable packaging solutions serve a wide range of well-known customer brands across multiple industries including agriculture, food services, medical device, food products, wineries, high tech, pharma, cosmetics and many more \r
\r
We are a well-established, growing company in a stable industry that is re-imagining itself to be a place where everyone knows everyone, where you can make a difference, and where you can learn and grow professionally.\r
\r
We are focused on safety and building an employee-centric work environment where team members can experience camaraderie, relevance, and career advancement. \r
\r
As the packaging and logistics sector continues to grow, we’re growing with it and creating new opportunities. Come make your mark at a company that strives to celebrates your individuality, skills, and talents.

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