Care Coordinator I

3 weeks ago

Buffalo, United States Spectrum Health & Human Services Full time
Job DescriptionJob Description

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 1298 Main Street, Buffalo, NY

SUMMARY OF POSITION FUNCTION:

The Care Coordinator will apply the essential activities of case management which include assessment, planning, coordination, monitoring and evaluation with the core components (Comprehensive Case Management, Care Coordination & Health Promotion, Comprehensive Transitional Care, Patient and Family Support and Referral to Community & Social/Support Services). The Care Coordinator will be responsible for the following outcomes: to reduce utilization associated with avoidable and preventable inpatient stays, to reduce utilization associated with avoidable emergency room visits, to improve outcomes for person with mental health illness and/or substance use disorders and to improve disease-related care for chronic conditions.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Complete a comprehensive health assessment/reassessment inclusive of medical/behavioral/rehabilitative and long term care and social service needs.
  • Complete/revise an individualized patient centered plan or care with the patient to identify patient’s needs/goals, and include family members and other social supports as appropriate.
  • Consult with multidisciplinary team on client’s care plan/needs/goals.
  • Conduct outreach and engagement activities to assess on-going emerging needs and to promote continuity of care and improved health outcomes.
  • Consult with primary care physician and/or any specialists involved in the treatment plan.
  • Prepare client crisis intervention plan.
  • Coordinate with service providers and health plans as appropriate to secure necessary care, share crisis intervention and emergency information.
  • Link/refer client to needed services to support care plan/treatment goals, including medical/behavioral health care; patient education, and self help/recovery, and self management.
  • Conduct case conferences with an interdisciplinary team to monitor and evaluate client status.
  • Advocate for services and assist with scheduling of needed services.
  • Coordinate with treating clinicians to assure that services are provided and to assure changes in treatment or medical conditions are addressed.
  • Monitor/support/accompany the client to scheduled medical appointments.
  • Follow up with hospitals/ER upon notification of a client’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting.
  • Facilitate discharge planning from an ER, hospital/residential/rehabilitative setting to ensure a safe transition/discharge that care needs are in place.
  • Notify/consult with treating clinicians, schedule follow up appointments, and assist with medication reconciliation.
  • Link client with community supports to ensure that needed services are provided.
  • Follow-up post discharge with client/family to ensure client care plan needs/goals are met.
  • Develop/review/revise the individual’s plan of care with the client/family
  • Consult with client/family/caretaker on advanced directives and educate on client rights and health issues, as needed
  • Meet with client and family, inviting any other providers to facilitate needed interpretation services.
  • Refer client/family to peer supports, support groups, social services, entitlement programs as needed.
  • Identify resources and link client with community supports as needed
  • Collaborate/coordinate with community base providers to support effective utilization of services based on client/family need.
  • Maintains complete, current and accurate member files which comply with The Health Home Standards. Documents all member related activity in a progress note by the conclusion of the next business day.
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
  • Other duties as requested.

SKILLS/COMPETENCIES:

  • Effective verbal and communication skills
  • Ability to teach and influence others
  • Demonstrated ability to work effectively in a team environment.
  • Demonstrated effective interpersonal relationship and customer services skills
  • Good organizational and time management skills
  • Ability to work effectively with people from diverse cultures and socioeconomic conditions.
  • Actively listens to others to understand their perspective and ensure understanding regardless of barriers.
  • Homelessness or chemical dependence. Experience with families preferred.
  • Critical thinking ability
  • Ability to handle protected health information (PHI) in a manner consistent with The Health Insurance Portability and Accountability Act of 1996.
  • Knowledge of computerized systems.
  • Knowledge of local and surrounding area resources

EDUCATION REQUIREMENTS:

  • High School diploma plus 2 years qualifying experience* OR –preferred- Associate’s degree in health, human or education services with 1 year of qualifying experience* OR LPN with experience.
  • Certified Peer or a peer that has the potential to receive certification.

EXPERIENCE:

* “Qualifying Experience” means verifiable full or part-time experience in care coordination with the following populations: person with a chronic illness, and/or persons with a history of mental illness

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement

COMPENSATION: $17.46 - $22.26/hr

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