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Medical Device Lead Field Service Engineer
3 weeks ago
Main Responsibilities
Onsite System Implementation, Configuration, and Customer Acceptance
· Technical lead for onsite installation, configuration and acceptance
· Technical service lead for the onsite mechanical installation team
· System software, hardware, and network configuration of product devices (wired/wireless)
· System client / server Database implementation with archive and remote backup configuration
· Coordinate system implementation on hospital LAN and connectivity to remote DICOM devices (TPS, TDS, TMS)
· Assist hospital IT with configuring system on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements.
· Perform product acceptance testing and calibration according to product acceptance procedures and measure the product’s performance against products baseline specifications.
· Perform customer technical training on operating and performing routine QA on system.
· Complete supporting technical documentation and reporting
· Travel requirements 50-75%
Pre-Installation Project Planning
· Coordinate with hospital IT staff to complete the necessary IT survey documentation prior to system installation. Including cybersecurity, PHI (if applicable), encryption, DoD, WIFI, BT, QoS, etc. requirements.
· Coordinate with hospital staff on all necessary pre-installation electrical, power backups, remote access, and network requirements for implementation of computer/hardware.
· Assist in the creation of technical drawings and manuals including cabling, computer topology, and network diagrams.
· Coordinate and support LAP hardware and clinical implementation during the project planning process.
Offsite + Onsite Technical Support
· Serve as advanced remote support and provide triage training for help desk
· Support clinical team with onsite support and post commissioning onsite service support for software and computer hardware troubleshooting and resolution.
· Onsite and remote software upgrades and remote configuration of system hardware and software components.
· Remote position with travel required 50-75% including some weekends
Qualifications
EDUCATION/CERTIFICATION:
· BS in related fields: medical physics, computer science, electrical engineering, computer information systems, biomedical engineering or equivalent
· Related certifications Preferred: Networking certification, Cybersecurity certification, Database, Server certifications.
REQUIRED KNOWLEDGE:
· Cybersecurity
· Wired and Wifi Networks
· Client/server architecture
· PC and network administration
· Knowledge of switches and routing
· DICOM knowledge preferred
· Experience in AD administration
· Database administration
· Computer systems hardware and cabeling
· Radiation Therapy and hospital IT network requirements knowledge preferred.
SOFT SKILLS:
· Excellent written and verbal communication skills and intercultural competence
· Highly technical, analytical thinking, quick comprehension, action, and quality awareness
· Good documentation practices, organization, and process oriented
· Understanding of proper behavior and discretion in a hospital
· Team player with the ability to work independently.
· Good customer service relationships and solution oriented.
· Comfortable communicating with hospital personal (i.e. Medical Technologists, Physicists, and
Doctors)
Company DescriptionWorldwide leader of laser patient positioning and surface guidance systems for radiation therapy.Company DescriptionWorldwide leader of laser patient positioning and surface guidance systems for radiation therapy.
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