Warehouse Customer Service Rep
2 months ago
- Enter all incoming orders from phone, email, web and sales reps when needed.
- Communicating with customers through phone, email and live chat.
- Troubleshooting and problem solving with the goal of first contact resolution.
- Answering between 50-60 phone calls daily.
- Maintaining a positive and professional attitude toward external and internal customers.
- Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
- Keeping records of customer interactions, transactions, comments and complaints.
- Knowing our products and item numbers to assist customers in the most accurate and efficient way.
- Process the paper work for all returned merchandise (returns, credits & shipping labels).
- Research all information and gather documentation for customer credits.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma; associate’s degree or bachelor degree in business or related field preferred but not required
- Previous experience handling office responsibilities or experience in customer serviced preferred but not required
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Highly organized multitasker who works well in a fast-paced environment
- Excellent oral and written communication skills.
- Comfortable working on the phones and interfacing with customers
- Commitment to continual education about the company, products and services.
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