Call Center Customer Service
4 weeks ago
Job Responsibilities:
- Responds to inbound calls and online requests for quotes for service
- Performs outbound calls to vendors to schedule service
- Negotiates pricing to meet customer's needs
- Responsible for selling the company's products at a profitable rate and having a complete understanding of the pricing and proposal model
- Develops and maintains a thorough knowledge of the company's available services, lines of business, and pricing structures
- Responds to increases and decreases in service, change of ownership, and other miscellaneous service changes
- Performs outbound customer relationship calls to existing customers
- Offers additional services as appropriate
- Develops and maintains beneficial relationships with our vendors
- Works independently and makes decisions while using appropriate judgment in upward communication if customer or vendor concerns arise
- Able to relate to a diverse customer base
- Performs outbound collections calls, as required
- Performs other job-related duties as assigned
Preferred qualifications:
- PC proficiency (Microsoft Office)
- Associate degree or equivalent work experience
- 1+ years inbound sales and/or call center experience
- 1+ years waste industry experience
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