Senior Service Designer

4 weeks ago

Menlo Park, United States Russell Tobin Full time
Job DescriptionJob Description

The Information Technology team at Russell Tobin & Associates is supporting a top social media organization that has an opening for a Senior Service Designer.

Location: Remote in United States

Pay Rate Range: $70 - $82/hour W2, based on experience

Duration: 9+ months contract



Summary:

This role is for a Service Designer, an autonomous, driven individual contributor that will support the Service Designers in the Digital Experience and Content team, working on internal platform, tools and products. The team is looking for an execution focused individual, who can look at the big picture from a user experience, technology and business standpoint and translate it into visual assets and functional documentation to inform solution design and execution. This role supports processes and engineering on a global scale.

Typical Day-to-Day:

  • Digital Experience and Content – one side handles HR-related content strategy and development, the other handles experience connected to the content, throughout all internal platforms pertaining to HR
  • This role is specifically working with the digital experience side – service engineers and 1 specialist
  • Transformative / disruptive programs that changes internal experiences end-to-end
  • Ensuring the team creates solutions that make sense and works efficiently – what platforms are we using and does it connect / work to provide a good experience?
  • Highly strategic role that turns into supporting and execution

Responsibilities:

  • Identify and support transformative cross-functional initiatives to improve employee experience and business processes for HR
  • Advocate for the user through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal experiences and solutions across in-person and digital touchpoints
  • Translate business strategy and stakeholder needs into documented business & functional requirements for engineering teams
  • Create service design outputs including user journey & system maps, service architecture diagrams, user flow diagrams and service blueprints
  • Partner with Business & Engineering teams to drive alignment on future state visions, and to deliver innovative solutions ensuring acceptance criterias are met
  • Maintain effective communication with relevant project stakeholders
  • Influence technical solutions by leveraging and maximizing suite of current and future technology investments
  • Effectively leverage data dashboards and metric libraries to inform prioritization processes and engineering roadmaps
  • Leverage User Research to identify adoption opportunities for new products and improvements for current products, supporting user-centered activities such as concept testing and usability testing
  • Design and drive co-creative design thinking session to drive alignment and accelerate delivery

Must-Have Skills:

  • 5+ years experience implementing user-centric solutions
  • 5+ years experience creating business requirements artifacts, including process designs and service blueprints
  • 3+ years experience leveraging agile methodology to deliver solutions in collaboration with product/application managers, designers, researchers, data specialists and developers
  • Experience influencing at all levels of organization, as well as driving and implementing company-wide changes
  • Experience leveraging qualitative and quantitative data to drive business decisions & technology solutions
  • Demonstrated experience leading global technical projects and end-to-end collaboration with cross-functional stakeholders
  • Experience with prototyping and wireframing digital solution with Figma, Adobe XD, Sketch, or equivalent tools
  • Experience with designing and delivering design thinking sessions & workshops, setting clear expectations and defining tangible outcomes

Nice-to-Have Skills:

  • UX experience is a plus
  • Product design experience

Soft Skills:

  • Proven communications, relationship management, partnership building and leadership influencing skills
  • Strong verbal and written communication skills – presentations, sell these ideas to VPs and

Educational Requirements:

University / College Level minimum

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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